The Post Office, recently beset by trouble with its doomed benefits payment-card project, has appointed a new technology and information systems director.
Les Graney, 53, comes to the role with a CV that suggests he has a clear idea of how IT interacts with every part of a company.
Before his present role, Graney worked with pharmaceutical firm Britsol-Myers Squibb, where he was the vice-president of information management for Europe.
But his IT career started when he joined chemicals company BP as a computer engineer. He stayed with BP for 16 years, eventually becoming the European assistant director for information services.
While he was there Graney worked in research and in market operations in Spain. This gave him an overview of how IT fits into a company and the way it relates to each part of the business process.
"Consequently I'm interested in the application of IT systems to the commercial benefit of the company and how you can get business benefits - that's my specialism," he said.
"I've seen the way IT fits into a company and the challenges the Post Office is starting to address are the kind I've been addressing for the last 20 years."
Graney is not daunted by taking on a high-profile company that has suffered recently at the hands of the press. "What's history is history," he said, adding that the company was now moving forward successfully.
Graney said it was now up to him to make the Post Office as commercial as possible to fight increasing competition from parcel companies.
Graney's first priority is to become familiar with the way the Post Office functions at every level. He will then tackle programming issues such as enterprise resource planning and customer relationship management.
E-business will also be high on his agenda, with security verification systems of paramount importance.