Managed service the right form for building firm

RMD Kwikform, who employs 200 people in the UK and has around 800 employees worldwide, designs and supplies formwork, shoring, access and safety solutions for the construction industry. It operates on a hire and sale basis worldwide, using its own range of unique products.

RMD Kwikform, who employs 200 people in the UK and has around 800 employees worldwide, designs and supplies formwork, shoring, access and safety solutions for the construction industry. It operates on a hire and sale basis worldwide, using its own range of unique products.

Due to global integration, the company needed to implement a new business system for use in all worldwide operations. This required 24/7 customer support and needed around the clock management of the computer system in order to support operations in all time zones. The existing IT team was insufficient to manage the demand for global support.

Read this case study to see why and how RMD Kwikform found the concept of managed technology services compelling and a far more cost effective solution than recruiting additional members of the IT team.

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