Case study: Success Story - The Listening Company

The Listening Company is a rapidly expanding customer communications outsourcer with sites across the UK. The company provides bespoke “Intelligent Customer Management Solutions” to blue-chip clients, household names from industry sectors including telecommunications, travel and leisure, media, retail, financial services, utilities, and automotive. Formed in 1998, The Listening Company employs more than 4,000 people and conducts more than 60 million conversations each year on behalf of its clients.

The Listening Company is a rapidly expanding customer communications outsourcer with sites across the UK. The company provides bespoke “Intelligent Customer Management Solutions” to blue-chip clients, household names from industry sectors including telecommunications, travel and leisure, media, retail, financial services, utilities, and automotive. Formed in 1998, The Listening Company employs more than 4,000 people and conducts more than 60 million conversations each year on behalf of its clients.

The Listening Company’s clients operate in competitive environments. To meet their own customers’ expectations, organisations need The Listening Company to deliver high performing contact centres and quality conversations in large volume. Both the quality of the Adviser interaction and the technology supporting that interaction is critical.

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