10 critical questions to ask potential suppliers

Run through the following checklist to evaluate potential suppliers for hosted and managed services

Published: 01 Feb 2005

Run through the following checklist to evaluate potential suppliers for hosted and managed services:

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1 Do they have experience with businesses like yours? Are they knowledgeable about the issues and technologies relevant to your organisation?

2 Do they understand your business and its specific needs?

3 Are they flexible and scalable enough to serve both short-term peaks and long-term business needs?

4 Do they offer proactive and responsive customer service - in your language?

5 Do they understand both telephony and networking requirements, so they can give you a robust solution?

6 Can they ensure that your site is available to the people who need it, when they need it?

7 Is their infrastructure vulnerable to attacks by hackers and other threats?

8 Can they respond quickly to evolving market conditions?

9 Do they offer proactive monitoring and reporting services that can alert you to potential failures?

10 Do they have the technology leadership to exploit new innovations?