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17 September 2013

How digitisation is shaking up IT outsourcing

IT outsourcing professionals face huge changes to how they work as a result of technology trends, which are shifting control of IT budgets to business executives. Some 90% of the IT budget could be controlled outside the IT department by 2020 as a result of trends such as digitisation and consumerisation, according to Gartner. At its Outsourcing Summit in London, Gartner focused on the changes that digitisation brings to IT outsourcing. As Forrester Research did at its conference in June, Gartner described how technologies around cloud, mobile, social and analytics are shifting the control of IT and outsourcing in businesses. Gartner analyst Frank Ridder looked ahead to 2014 when executives with no idea about IT sourcing will be responsible for some form of tech procurement. The traditional sourcing departments need to work differently if they are to retain a role and protect their companies from the inherent risks of inappropriate sourcing. Technologies around cloud, mobile, social and analytics are shifting the control of IT ...

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