At its annual Worldwide Partner Conference in the US today, Microsoft announced a long-awaited “on-demand” version of its CRM software, although release dates were not given.
Microsoft Dynamics CRM Live is the supplier’s software-as-a-service version of the mid-market CRM software.
There will be two products, Dynamics CRM and CRM Live. Both are roles-based, and have a Microsoft Outlook look and feel. Both will have standard CRM capabilities designed for small and mid-sized firms respectively.
Users will be able to configure CRM Live from the user interface, the application tier and the database levels, without needing to writer any code, Microsoft said.
CRM Live will also be integrated into Microsoft's Windows Live and Office Live, which are online services designed for consumers and small businesses.
Oracle is also developing on-demand CRM software, and there are several established suppliers including Netsuite and Salesforce.com.
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