The Driving Standards Agency (DSA) has appointed Capita to provide a range of information services to make sure UK-wide driving tests run smoothly.
The £22m contract, to run over six years, includes the management of hardware and software, as well as the development of a new IT system that will manage the registration of driving instructors.
Gary Austin, Driving Standards Agency chief executive, says, “With around 2,000 driving test bookings made every day, it’s essential that we have an experienced and capable partner to support our IT system. We’re now pleased to ensure that our customers will receive a consistently high quality of service, at what can often be for them a stressful time. We’re also pleased to confirm that there will be no impact on test fees as a result of this contract with Capita.”
Simon Pilling, Capita IT services executive director, adds, “We are looking forward to enhancing the current service and ensuring that the DSA IT system continues to be at the forefront of service delivery.”
The contract was awarded following a detailed evaluation, involving a panel of DSA directors, and the decision has been endorsed by the government.
This article was part of Computer Weekly's managed services business channel, sponsored by Computacenter.