Simple steps to match the firm's needs

Book extract: IT departments should follow this business "bill of rights" to match the needs of the firm.

Book extract: IT departments should follow this business "bill of rights" to match the needs of the firm.

Give the firm a stable platform

Business people have a right to expect stability from their systems. This has serious implications for change control, allowing customisation and making non-essential changes to standard applications. A platform should be flexible enough to accommodate unforeseen applications.

Merge timeframes

Provide answers to problems in the same timeframe. The days of business wanting a solution in six months and IT providing it in 18 months are over.

Provide strategic leadership

Traditional views of IT strategy development require the IT chiefs to take the company strategy and provide IT solutions around it. This will have to change so business and IT leaders create strategy jointly.

Align business and IT

Align system processes with the organisation's vision, mission, values and culture. An organisation choosing operational excellence and lowest-cost production will have different architecture to one in which customer intimacy and exceeding customer expectations are the main goals.

Accommodate changes

Allow businesses to change their minds once they have specified a new system. This requires a significant change in the mind-set of how systems are specified, built and implemented.

Meet the firm's needs

Give people the information and IT functionality they need by first asking what they want.

Reinventing the IT Department, by TerryWhite, is part of the Computer Weekly Professional Series. To order call 01865-888180
This was last published in March 2004



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