The Knowledge Management (KM) programme is a continuous process. It should be constantly assessed to ensure the continued validity of the programme to the business, and that required actions and changes are being made.
It is easy to say that KM initiatives need to be assessed, but what do companies actually measure to support decision-making and communication throughout an organisation in terms of KM? What performance measures do they need to help understand the progress, efficiency, value, and strategic alignment of their KM projects?
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This was first published in August 2002