IT expenditure, as a percentage of company revenue, dropped one percent the past year, from 4% in 2001 to 3% in 2002, according to AMR Research's annual IT Spending Study. This decrease straddles perception and reality: The reality is that companies have decreased their spending and are more cautious about how they invest.
Companies are once again centralising IT and streamlining internal operations, with less focus on projects that aren't necessary to improving business process management. There is a clear shift of importance from Return on Investment (ROI) to revenue generation.
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This was first published in July 2002