Online and shop-at-home giant Shop Direct Group owns and operates some of the most familiar and best-loved brands in the UK, including Littlewoods, Very, Woolworths.co.uk, Marshall Ward, Kays and Great Universal. To keep its large customer base happy and retain its industryleading position, the Group must respond quickly to requests and keep deliveries timely.
Primarily an online, shop-at-home business, Shop Direct Group plans to increase its online trading to more than 70 percent. To meet this target, it recognised that it would need to update its technology environment to support the most efficient, reliable processes.
As part of this upgrade, it needed to ensure all employees could access the most up-to-date applications through fast, reliable PCs and using the best available operating system, including the ten percent of its workforce that works remotely.
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This was first published in March 2011