You need to know that your company’s IT infrastructure is as well supported and backed-up as possible.
When you’re a major international brand, with a market stretching over continents, you need to know that your company’s IT infrastructure is as well supported and backed-up as possible. The consequences of a loss of IT provision can prove fatal to an enterprise of this scale and a water-tight disaster recovery is essential. For Richard Boyles, Manager, Disaster Recovery, Europe, Middle East and Africa, for international beauty company Avon, his ongoing relationship with ICM Continuity Services gives him exactly that reassurance – and more.
As theWorld’s leading direct seller of beauty products, Avon has built a company and a reputation out of innovative business practice and excellent customer service. A household name, its revenues are counted in the billions of dollars, with the firm selling both through local representatives, by phone and, increasingly, online. Behind the scenes a massive and sophisticated IT network keeps the company running smoothly, running everything from payroll to order processing, scheduling systems to internet and supply chain. Richard Boyles is under no illusion as to the importance of keeping the network running – “Without our IT system the company could not function. The system cannot fail – it’s as simple as that.”
This was first published in May 2011