Law firm Goldsmith Williams has re-engineered its business processes and exploited a service oriented architecture to cut the average time taken to complete mortgage application conveyancing from 18 days to six.
Two IT staff at the firm developed the system last year, based on BEA's Aqualogic portal technology, to extract data from Goldsmith's case management system and put it to better use.
Since going live last December, improvements to the service Goldsmith Williams offers to mortgage brokers have helped to boost the firm's conveyancing business by 10%, according to David Cannell, the firm's ICT director.
Cannell said the problem with the previous conveyencing process was that, while lawyers were focused on their clients - the home buyers - most of their business came via mortgage brokers.
"My task was to look at those opportunities in terms of processes," said Cannell. "We wanted to create a system that allowed us to collaborate with brokers for the benefit of their customers and our clients."
This meant that, alongside the system roll-out, the firm also had to adopt new working practices. "Our model had to move from a case oriented to a service oriented approach," said Cannell.
"Lawyers had to become used to thinking about the brokers, as well as their clients. This was managed by the internal quality management and by the fact that brokers had some visibility of case progress."
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