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30 July 2013

Anglian Water opens floodgates for external data

A decade ago, Anglian Water was wary about sharing information with third parties, particularly the regulators. But the utility firm has since undergone a radical change in thinking. The water firm now shares data with councils, engineering contractors, industry partners, suppliers and customers, and even actively collaborates with the regulators. It takes the view that being open with data creates opportunities to make processes more efficient, and helps to drive down project costs and timeframes. Also, by tracking social data created by customers, Anglian Water can spot water consumption and other trends and solve leakage and drainage problems more quickly. To harness external data feeds more efficiently, however, the business first had to get its own house in order. Anglian Water has just finished a company-wide, two-year enterprise content management (EC M) programme, overhauling its internal data systems. More articles on enterprise content management Records management program aims to restore order to SharePoint system ...

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