CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones
Premium Content

Access "CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones"

Published: 01 Aug 2013

After a year of turmoil caused by the migration away from former parent HMV, the technology team at Waterstones is finally finding room to think about strategy and respond to consumer trends such as e-books as well as a challenging retail climate. IT and e-commerce director Steve Monaghan was hired in February 2012 with a clear brief - lift and shift as much as possible of the IT estate underpinning the business to new owner, Russian billionaire Alexander Mamut, within a five-month timeframe. The migration from HMV’s shared services set-up involved every piece of software supporting the business across areas including inventory, human resources, loyalty and customer relationship management, as well as all hardware infrastructure. “We had to transition from the HMV environment so a lot of the work from last June to October was around making sure everything was working and getting ready for the peak season,” Monaghan told Computer Weekly. “That meant there was no strategic work in that period - it was all about taking ownership of the systems, making sure we ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

What's Inside

Features

More Premium Content Accessible For Free

  • The future of Moore's Law at 50
    CWE_210415_ezine-MED.jpg
    E-Zine

    In this week's Computer Weekly, Moore's Law – the seminal forecast by Intel founder Gordon Moore that oversees technology development – is 50 years ...

  • No more excuses: VDI is ready!
    BriForum-VDI-252.jpg
    E-Handbook

    There are a lot of reasons to avoid implementing VDI. Access this e-guide with advice from desktop virtualisation expert Brian Madden who directly ...

  • Taking stock of e-commerce systems
    CWE_140415_ezine_25p-MED.jpg
    E-Zine

    In this week's Computer Weekly, the first of our three-part buyer's guide to next generation e-commerce looks at managing inventory in multi-channel ...