Access "CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones"
This article is part of the 16 July 2013 issue of Cloud takes to the stage at the Royal Opera House
After a year of turmoil caused by the migration away from former parent HMV, the technology team at Waterstones is finally finding room to think about strategy and respond to consumer trends such as e-books as well as a challenging retail climate. IT and e-commerce director Steve Monaghan was hired in February 2012 with a clear brief - lift and shift as much as possible of the IT estate underpinning the business to new owner, Russian billionaire Alexander Mamut, within a five-month timeframe. The migration from HMV’s shared services set-up involved every piece of software supporting the business across areas including inventory, human resources, loyalty and customer relationship management, as well as all hardware infrastructure. “We had to transition from the HMV environment so a lot of the work from last June to October was around making sure everything was working and getting ready for the peak season,” Monaghan told Computer Weekly. “That meant there was no strategic work in that period - it was all about taking ownership of the systems, making sure we ... Access >>>
Premium Content for Free.
CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones
by Angelica Mari
After a year of turmoil caused by migration away from HMV, the IT team at Waterstones is finally finding room to think about strategy
- CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones by Angelica Mari
Why agile development failed for Universal Credit
by Mark Ballard
The DWP has ceased all agile development on the Universal Credit programme. Was agile not up to the job? Or was DWP not up to agile?
- Why agile development failed for Universal Credit by Mark Ballard
More Premium Content Accessible For Free
CW Europe – March 2014 Edition
CW Europe attended Cisco Live Europe 2014 recently, where 7,000 customers and partners gathered in Milan to hear the networking giants infrastructure...
Special Report on Infosys
This 6 page special report from Computer Weekly gives you the key facts on Infosys, its strategy, products and services and financial performance.
How IT brings aid to refugees
In this week’s Computer Weekly, we talk to the CIO at the UN High Commission for Refugees about the vital role that technology plays in supporting ...