Premium Content

Access "CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones"

Published: 01 Aug 2013

After a year of turmoil caused by the migration away from former parent HMV, the technology team at Waterstones is finally finding room to think about strategy and respond to consumer trends such as e-books as well as a challenging retail climate. IT and e-commerce director Steve Monaghan was hired in February 2012 with a clear brief - lift and shift as much as possible of the IT estate underpinning the business to new owner, Russian billionaire Alexander Mamut, within a five-month timeframe. The migration from HMV’s shared services set-up involved every piece of software supporting the business across areas including inventory, human resources, loyalty and customer relationship management, as well as all hardware infrastructure. “We had to transition from the HMV environment so a lot of the work from last June to October was around making sure everything was working and getting ready for the peak season,” Monaghan told Computer Weekly. “That meant there was no strategic work in that period - it was all about taking ownership of the systems, making sure we ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

Features

More Premium Content Accessible For Free

  • CW buyer’s guide to business process automation
    CWE_BG_June_2014_BPA.jpg
    E-Handbook

    Computer Weekly looks at how to facilitate and manage the growing role of workload automation in the enterprise in this 10-page buyer’s guide.

  • CW Special Report on IBM
    CW Special Report on IBM.jpg
    E-Handbook

    This special 12-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers, its place in ...

  • Research snapshot – BYOD in the UK
    BYOD-in-the-UK.jpg
    E-Handbook

    BYOD is fast becoming a normal part of daily business life in the UK, this snapshot survey of 100 UK businesses by Vanson Bourne reveals.