Premium Content

Access "CIO interview: Steve Monaghan, IT & e-commerce director, Waterstones"

Published: 01 Aug 2013

After a year of turmoil caused by the migration away from former parent HMV, the technology team at Waterstones is finally finding room to think about strategy and respond to consumer trends such as e-books as well as a challenging retail climate. IT and e-commerce director Steve Monaghan was hired in February 2012 with a clear brief - lift and shift as much as possible of the IT estate underpinning the business to new owner, Russian billionaire Alexander Mamut, within a five-month timeframe. The migration from HMV’s shared services set-up involved every piece of software supporting the business across areas including inventory, human resources, loyalty and customer relationship management, as well as all hardware infrastructure. “We had to transition from the HMV environment so a lot of the work from last June to October was around making sure everything was working and getting ready for the peak season,” Monaghan told Computer Weekly. “That meant there was no strategic work in that period - it was all about taking ownership of the systems, making sure we ... Access >>>

Access TechTarget
Premium Content for Free.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

What's Inside

Features

More Premium Content Accessible For Free

  • Networking keeps Heathrow flying high
    CWE_251114_ezine_23p-MED.jpg
    E-Zine

    In this week’s Computer Weekly, we go behind the scenes at Heathrow Airport’s new Terminal 2 to see the innovative network supporting operations. We ...

  • Coding for Kids
    Coding For Kids.jpg
    E-Handbook

    Get started with coding with this extract from Coding for Kids, which includes a 30% discount code for Computer Weekly readers.

  • The Technology Industry Survey 2015
    MS_tech_survey.jpg
    E-Handbook

    This is the fourth annual Technology Industry Survey, produced by Computer Weekly and Mortimer Spinks. This year, 3,408 technology professionals ...