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April 2013

Are CIOs losing relevance or will they just change their spots?

The CIO is an evolving role and changes in technology and budgets, which are encouraging business departments to demand and use IT without consulting the IT department, mean the CIO’s role is shifting more towards governance. While chief financial officers (CFOs) are exerting more influence on IT services contracts as cost-cutting remains the main driver, chief marketing directors are becoming having more influence on IT budgets because software such as customer relationship management (CRM) becomes critical to customer retention.  Then you have the rise of the digital expert. CIOs need to understand and be able to manage the changes being brought by digital technologies or face being replaced. Research from Forrester said CFOs are becoming increasingly influential over IT services spending in Europe with over 40% of respondents in Europe and North America believing CFOs will gain more influence over the next 12 months. This compares with 35% that said the same thing a year ago. Some 44% said CIOs would have more influence over ...

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