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This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated. In particular, we have focused on instances where users have requested changes to providers’ standard terms, and the extent to which providers agreed to those changes. We have found that the terms that generated the most negotiation were provider liability, service level agreements, data protection and security, termination rights, unilateral amendments to service features, and intellectual property rights.  Access >>>

Table of contents

  • Cloud Users’ Perspective
  • Cloud Contract Terms: Detailed Analysis
  • Security Requirements, Audit Rights, Security Breaches or Incidents and Incident Response

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