Argyll and Bute Council has bought a new £1m call centre
from IT services company Steria.
The council said the deal would reduce its number of telephone
lines and incoming calls, make it easier to track calls and
generally help to give people a better service.
The call centre was installed as part of the council’s business
process re-egineering programme.
Steria does consulting, systems integration and managed services
for public organisations and public authorities across Europe and
has more than 10,000 employees, who hold 24% of its capital.
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