Volvo has signed a multimillion-deal to use software
from Enigma to simplify relationships with its 18,000 dealers and
independent repair shops worldwide.
Volvo, a wholly owned subsidiary of Ford, will use Enigma's 3C
Platform (for content, commerce and collaboration) to build an
application that ties together Volvo's existing XML-based service
manuals, electronic parts catalogues and service bulletins, as well
as its diagnostic and software downloads for onboard automotive
control systems.
The application will be deployed globally in 17 languages via
the web and CD/DVD.
With the new system in place, technicians and mechanics will be
able to more quickly access the information they need to repair any
Volvo car, the companies said.
The application will also be tied into other dealer management
systems as well as other dealer-based back-office systems to
streamline parts ordering, inventory and other financial
processes.
Linda Rosencrance writes for
Computerworld