More and more Australian companies are looking to IP networks and internet-based VoIP, in spite of doubts regarding both.
Market research firm Telsyte’s recent study, Australian Business Fixed Line Usage and Directions, 2008 End-User Survey, found that 40% of Australian businesses are intending to replace their fixed line network with an all-IP solution by 2010.
Despite this general increase in interest, the survey also found reluctance among some businesses to consider IP.
“While increasing numbers of Australian firms are deploying IP-based networks, there is still some hesitancy due largely to a lack of confidence in these services in a number of areas,” said Samia Jawed, senior industry analyst at Telsyte.
Internet-based VoIP services like Skype are seeing strong adoption in Australian companies, especially SOHO and small businesses, according to the study.
“Greater availability of higher-bandwidth broadband and improved quality of internet-based VoIP services have lifted user confidence in these services, increasingly deemed acceptable within the business segment,” said Jawed.
But businesses are still reluctant to get rid of their PSTN line and rely solely on internet-based VoIP, Jawed said, with typical use of VoIP limited to internal communications.