French Connection clamps down on till fraud with spying system

French Connection stores in the UK and US have gone live with a till fraud prevention system.

French Connection stores in the UK and US have gone live with a till fraud prevention system.

French Connection is using SeeWhy behavioral analytics software provided and managed by Sanderson RBS to spy on staff.

Till fraud can involve staff undercharging for items bought or refunding excessive amounts for cheap items returned.

The Loss Alert Service is powered by SeeWhy Software and is fully integrated with Sanderson RBS' retail point-of-sale system. The managed service supports more than 100 retail locations across the UK and the US.

SeeWhy's real-time behavioural profiling analyses expected transactions for each store, cash register and cashier, based on prior data and real-time register information.

The continuous, real-time analytics trigger instant, detailed alerts to regional and/or store-level managers when fraud or departures from expected activity are detected.

This enables managers to pinpoint the cause of the alert and address issues as they occur and before substantial losses occur.

Doug Gardner, IT manager at French Connection, said, "The SeeWhy-powered Loss Alert Service puts a powerful fraud prevention tool in our hands.

"In a short time, we have seen a great reduction in 'no-sale' and 'void' transactions - key indicators of potential fraud. We also have been able to implement and enforce other store policies by having better visibility into our transactions and the habits of our cashiers."

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