Alliance & Leicester IT director steps up to unite business and IT

Financial services company Alliance & Leicester has promoted its IT director to the board, in a move that will help the company get best out of its core banking platform due to be launched in 2010.

Financial services company Alliance & Leicester has promoted its IT director to the board, in a move that will help the company get best out of its core banking platform due to be launched in 2010.

Group IT director Ian Buchanan, who becomes group manufacturing director, aims to help the company adapt its business processes to the IT system.

Buchanan will head IT , oversee change in the back office, and oversee customer services in the retail and commercial banking operations.

The company is halfway through a three-year project to implement the Alnova banking platform from Accenture, which will provide a single view of customers.

"The promotion of Ian Buchanan will ensure that the business takes full advantage of the new system," said an Alliance & Leicester spokeswoman. "To get the best out of the system, it is not just about the system but how we align the business around it."

The company is using services from Accenture to integrate the supplier's Alnova banking platform, which will replace systems used to run and support its current and savings account customers and loans and commercial banking business.

"For historical reasons we have lots of different systems and the new system will give us a single view and processing for all customers and products," said Alliance & Leicester.

Paul Pullinger, head of retail banking sales at Capgemini, said it is essential that a senior executive has a view of business and technology during large transformational projects.

"Whether it is an IT director or a CIO is unimportant, but the visibility across both and the authority to make the transformation happen are essential," said Pullinger.

He said this ensures that the benefits of the IT are driven into the business to improve customer services.




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