Hackney invites bidders for £10m IT outsourcing contract

Hackney Council is seeking bidders for a £10m IT support services outsourcing contract.

Hackney Council is seeking bidders for a £10m IT support services outsourcing contract.

The east London council is retendering the contract with its current five-year deal with Northgate Information Solutions, which is due to end in December.

The new five-year contract will cover installation, support and maintenance, capacity planning and helpdesk services, along with database administration, inventory management and IT security for about 4,000 PCs, 150 fileservers and a data network serving 100 locations.

The council, which is undergoing a major technology review, has also included development projects in the tender specification. “Variant bids may include technology refresh, asset ownership, offsite server hosting, disaster recovery, business continuity facilities, hardware and software provision and wireless/IP telephony,” the tender notice says.

Hackney’s record of outsourcing has been troubled. In 2001 it terminated a £70m council tax and housing benefit contract with ITNet. The council took the service back in-house after problems emerged, including a backlog of thousands of housing benefit cases.

But earlier this month the council signed a five-year £6.5m deal for a new financial management system to replace its existing Oracle system. The managed services contract was won by a consortium led by services specialist Netstore.

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