Snakes, ladders and IT-led transformation

Birmingham City Council has taken a novel approach to the problem of engaging managers with business transformation through IT.

Birmingham City Council has taken a novel approach to the problem of engaging managers with business transformation through IT.

The council hopes a snakes and ladders game with three prizes of a meal for two at a posh Birmingham restaurant will make the topic more palatable to managers. The game was included on a CD-Rom distributed to all council business managers with last month's pay packet.

Glyn Evans, director of business solutions and IT at the council, said, "There is a view in with organisations and consultants that if you get project management right you end up with successful projects. However, you might not have delivered what you should have done. You also need good change management."

He said the council was taking a "soft approach" to change management through the CD-Rom, which has been designed to raise awareness of the topic.

Evans said, "I say that my job is to help you change, not to tell you what to change. It is still a support role, but a one that supports change as well as technology."

Birmingham's vision for business transformation is very demanding, Evans said. The council wants to be in the top 10% of UK authorities in terms of service delivery and create 15% efficiency savings within five years.

The council is engaged in a procurement process for an IT and business transformation partner to manage the process and a number of existing outsourcing arrangements. It is evaluating four bids and hopes to announce a winner early next year.

Evans, who is chairman of public sector IT managers body Socitm's Information Age Group, will give a presentation on Birmingham City Council's approach to change management at Socitm's annual general meeting and spring seminar in Coventry on Thursday 28 April.

www.socitm.gov.uk/Public/events

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