hSo peers in crystal ball

IT departments will be refocusing on business critical applications and processes to handle corporate issues and service levels,...

IT departments will be refocusing on business critical applications and processes to handle corporate issues and service levels, says integrated communications provider, hSo as it predicts key trends in IT for 2005. 

hSo believes that in 2005 there will be a greater move towards "utility computing" as part of this refocusing and that IT platforms and functions will be outsourced to managed service providers, across a wide range of sectors, and at every level, including SMEs.

As far as the much vaunted VoIP goes, hSo says that the hype will start to become reality as IP PABXs replace legacy PABXs. 

However, the company warns that it is important to note that UK businesses won’t embrace VoIP as its primary voice delivery mechanism until corporate use of applications such as voicemail, conferencing and unified messaging become commonplace.

Chris Evans, managing director at hSo, said, "I believe that corporate IT spending will remain flat next year. Major changes are unlikely to happen to the platforms, products or services themselves, but rather in the way they are consumed. Cost cutting pressures and effective sales targeting will continue to develop the role of the IT vendor.

"Outsourcing will be king in IT support, providing scalable and cost-effective managed services that can be integrated into an organisation’s growth objectives, helping them to stay focused on the day-to-day operation of their business." 

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