Services prove Camelot’s winning ticket

National lottery operator Camelot has outsourced its new sales channels testing requirements to make sure it is not stretched...

National lottery operator Camelot has outsourced its new sales channels testing requirements to make sure it is not stretched internally as a result of launching new products this year.
Part of Camelot's strategy for growth includes making games available via new channels. In April 2004, Lotto launched on Sky Active and Camelot plans to launch the lottery on mobile telephones later in 2004,
The technology behind The National Lottery is crucial to its success and Camelot wanted to confirm that technology to support new interactive offerings would operate efficiently and could be evolved to support future innovation.
Therefore, Eric Brown, Camelot head of interactive technology, decided to bring in a specialist testing and optimisation team from Tescom. Tescom installed a team of 40 testing experts to work alongside Camelot's IT department.

Brown comments, “It was clear from the first that Tescom understood the nature of cyclical outsourcing. Even more important was the fact that the quality of their people extended beyond their technical skills and was reflected in their understanding of our business needs and approach.”
Tescom implemented its own approach to testing – one that differed from the traditional 'coverage' method of testing employed by other suppliers. Instead of trying to test all areas of the system in equal measure, Tescom took stock after the first wave of tests, and then focused on areas in greater need of improvement and enhancement, thereby motivating the test team and assisting the business forecasting and development activities.
Tescom’s remit includes testing systems such as digital TV set top boxes, different web browsers, and mobile phones, to make sure their performance is good enough to handle Camelot’s various sales channels.
Brown adds, “Tescom tested our business requirements and suppositions mercilessly and by the time we actually got to development and implementation it was like a tennis match between the testing team and the software development team. It stands as one of the best contracts I have ever signed.”

This article was part of Computer Weekly's managed services business channel, sponsored by Computacenter.


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