Hundreds of small businesses have been left without valid maintenance agreements for their servers, desktops and software, Hewlett-Packard confirmed this week.
Customers of Connections+, a computer reseller based in Skipton, Yorkshire, paid for HP's Care Pack warranties but failed to receive anything in return, an investigation by HP has revealed.
HP offers Care Packs - effectively an extended warranty on computer and network equipment - to smaller firms that do not want to take out full maintenance contracts.
HP has now terminated its relationship with Connections+ and is urging customers that have not received Care Packs they have paid for to contact the HP helpline if they need assistance.
"Connections+ was obtaining money from customers in payment for Care Packs which Connections+ then failed to deliver. After taking appropriate legal advice, HP terminated its agreement with Connections+," HP said. It added that it had put escalation procedures in place to ensure that companies receive the services they are entitled to. Connections+ declined to comment.