Small firms left without support

Hundreds of small businesses have been left without valid maintenance agreements for their servers, desktops and software,...

Hundreds of small businesses have been left without valid maintenance agreements for their servers, desktops and software, Hewlett-Packard confirmed this week.

Customers of Connections+, a computer reseller based in Skipton, Yorkshire, paid for HP's Care Pack warranties but failed to receive anything in return, an investigation by HP has revealed.

HP offers Care Packs - effectively an extended warranty on computer and network equipment - to smaller firms that do not want to take out full maintenance contracts.

HP has now terminated its relationship with Connections+ and is urging customers that have not received Care Packs they have paid for to contact the HP helpline if they need assistance.

"Connections+ was obtaining money from customers in payment for Care Packs which Connections+ then failed to deliver. After taking appropriate legal advice, HP terminated its agreement with Connections+," HP said. It added that it had put escalation procedures in place to ensure that companies receive the services they are entitled to. Connections+ declined to comment.

 

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