Xansa increases India staff

Xansa, an IT outsourcing and business process outsourcing company, is to increase its staff in India by 400 by April, taking the...

Xansa, an IT outsourcing and business process outsourcing company, is to increase its staff in India by 400 by April, taking the total number of staff in the country to about 2,000.

"In India we are continuing to grow rapidly and have increased our headcount by over 50% since the start of our financial year in May," said Alistair Cox, chief executive of the company.

Xansa's facilities at Noida and Chennai are already functioning and the next phase of construction of a facility at Pune is under way.

Once built, Xansa's total capacity in India will provide 10,000 seats on a single-shift basis. The company has been operating in India since 1989, using the country as a key offshore location for services delivery.

Xansa delivers IT outsourcing and BPO services to its clients in the UK and US using operations in the UK and India. The company employs about 6,000 people between India and the UK.

"We have continued to increase the scope of services offered as well as the number of clients served," said Cox.

"Our focus in India is twofold. Firstly, the delivery of integrated IT services to our clients combining skills from offshore with those already in place onshore. Secondly, the provision of high-value, complex back-office processes with the potential to move into front-office processes as our clients require."

Anticipating growth in both its IT and BPO services business, the company is recruiting heavily to meet anticipated demand.

"Growth in the BPO area has been particularly significant and we now operate ten discrete processes offshore for a number of different clients up from a year ago," Cox said.

India's IT services and BPO industry got a strong endorsement from UK representatives at the National Association of Software and Service Companies (Nasscom) conference this week.

Addressing the conference, the UK's minister of state for energy and e-commerce, Stephen Timms assured Indian industry that the UK will not use anti-outsourcing bills and other protectionist measures that would affect outsourcing of work to India.

Outsourcing of work to India and other low-cost locations has received criticism from workers in both the UK and the US.

The US Senate passed in January an omnibus Appropriations Bill totalling $328bn, which contains provisions that restrict government contractors from outsourcing work overseas.

Both the US federal legislature and some state legislatures are considering bills that would curb outsourcing of government contracts to locations outside the US.

John Riberio writes for IDG News Service

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