Users of Dell's Axim handhelds with Microsoft's Windows Mobile 2003 operating system will be able to download firmware to correct performance problems.
Dell did not release the latest version of the Axim with the launch of Windows Mobile 2003 on 23 June, but began selling the PDA with the operating system.
Several users had reported performance problems, such as poor load times for documents and the operating system, which were traced to firmware developed by Dell to run with the operating system.
A 28Mbyte file to fix the problem will be available at support.dell.com by Wednesday, said Anne Camden, a Dell spokeswoman.
Customers who are unable to download a file of that size can get the update via a CD-Rom that will ship in two to three weeks, she added.
Users of Axim handhelds with the older Pocket PC 2002 operating system will also be able to upgrade their PDAs in about two weeks, Camden said.
Dell had briefly sold an upgrade CD through its website, but pulled the offer before any CDs were shipped after an internal accounting error was discovered.
That upgrade CD was later discovered to contain the same flawed firmware code, and needed to be replaced by the company, Camden said.
Tom Krazit writes for IDG News Service