Hewlett-Packard is to offer full support for Windows, Netware and Linux operating systems running on top of VMWare's virtual machine software.
The deal means that, as of today (Wednesday), HP ProLiant customers experiencing problems with an operating system running on top of VMWare will be able to call one number for technical support.
HP began offering VMWare on its ProLiant servers in June 2002, but HP Services did not, initially, provide technical support for Windows, Linux or Netware running on top of the virtual machine software.
Stronger support for VMWare advances HP's Adaptive Enterprise strategy, the company's recently announced plan to integrate software, hardware and services so that computing resources can be added or removed from a network, said IDC analyst Dan Kusnetzky.
"HP had a really strong story when it came to parallel processing and scalability," he said, adding, "They really didn't have a good software story for making one machine look like many."
VMWare announced a similar support arrangement with IBM's global services division last July.
The agreement covers Netware, Windows, SuSE Linux, and Red Hat Linux running on VMWare.
Robert McMillan writes for IDG News Service