Accenture and Microsoft to develop in-car service

Microsoft has teamed up with services giant Accenture to develop services aimed at putting customer relationship management quite...

Microsoft has teamed up with services giant Accenture to develop services aimed at putting customer relationship management quite literally in the driving seat.

The two companies have said the collaboration will help car manufacturers build and maintain an automotive telematics service.

Gonzalo Bustillos, director of business development and marketing for the Automotive Business Unit at Microsoft said: "Our solution will enable the industry to deliver a cost-effective, manageable automotive telematics service that will help build and sustain customer loyalty."

Using Car.net, a derivative of the Windows CE.net embedded OS, the two companies hope to creates an infrastructure to link in-vehicle devices and software applications to the Internet and wireless communication networks, such as software for mobile services delivery and voice recognition.

Other aspects of the relationship include providing operations and support services such as billing, application hosting, customer care and location-based services.

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