Designed to run on Sybase's Industry Warehouse Studio software, Electronic Billing Analysis (EBA) provides billing information across multiple systems including voice, data, mobile and wireless services.
Sybase Electronic Bill Analysis is a standalone application designed to work alongside existing customer relationship management (CRM) systems. It is based on pre-built templates, providing a customisable HTML user-interface; standard data analysis models; templates to analyse service usage and a consolidated view of information from all applicable billing systems.
Eric Miles, senior vice-president and general manager of the Sybase Business Intelligence Division, said: "EBA allows voice and data communications companies to take customer service to a new level."
Other features include single-point access via a pre-built Web application, summary information of billing line items and call records, plus the ability to analyse accounts by service type.