The group will provide customers with a single point of contact in order to help combat future security incidents, which Symantec believes will become more likely to break out of easily definable categories such as "virus" or "intrusion", according to the company's Sharon Ruckman. She cited the example of the Code Red worm, which is both a worm and an intrusion exploit.
The new organisation will offer customers a co-ordinated response to threats and a holistic view of security, she added, explaining that customers cared more about solving problems than how they had been caused.
Ruckman, who will serve as senior director of the body, said it would unite previously disparate parts of the company, including research centres, technical support operations and customer communications efforts.
No new services or features are expected to arise out of the organisation, nor will any staff be added or cut, Ruckman said. The changes will not be immediately apparent to end users, though corporate customers might notice the difference, she said.