Offshore IT management market at threat from artificial intelligence

I have been meaning to write about a company called IPSoft for a while now, but have been waiting for a bit of a news hook.

I was at Gartner’s annual outsourcing event this week and noticed that the company was mentioned in the keynote as a new player in the IT services market.

IPSoft is a company that offers remote infrastructure management which is carried out automatically by computers using artificial intelligence. It is on the Gartner radar for IT services and it seems that the big Indian suppliers that are offering remote infrastructure management with low cist labour will have to watch out. IPSoft hardly needs staff because of its core remote infrastructure management technology.

The global market for managing computer servers, desktops and communication networks is worth around $25 billion at present and expected to grow to $45 billion in the next four years, according to Gartner. This is where IPSoft will compete.

See this article about IPSoft.

I suppose outsourcing a job to a competitor is less controversial than sending work offshore.