Almost 50% of IT outsourcing projects fail. In this interview Cliff Saran speaks to Paul Michaels, senior consultant at Metri Measurement Consulting, who shares some of his experiences of why so many IT outsourcing projects fail. Paul believes there are a number of warning signs IT directors and CIOs should check on a regular basis. These metrics should be used as a dashboard to enable the CIO to work with the outsourcer in order to guide the project through difficult and easier times.
This was first published in November 2007