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The LTA has implemented Numara FootPrints 8 across the 170 offices of the organisation to replace its existing Numara helpdesk product because of increased service needs following a company restructure and move to new offices last year.
"Both the volume and complexity of our IT support requests had increased so we needed a system with more powerful automated workflows and a wider range of customisable templates so we could design a service desk that suited our unpredictable needs," said Adam Batey, technical support administrator at the LTA.
The organisation chose FootPrints 8 above competing products because it offered the highest level of customisation and flexibility to be able to scale to increased demands during tournaments, but revert to lower demands at other times.
Batey said the LTA was also impressed with FootPrint's integration with Numara Asset Manager, which enables the organisation to view and manage users' PC configurations, run audits, manage software compliance and generate inventory reports.