In a survey of 300 enterprise and mid-market decision makers, Ovum has identified the aggressive use of consolidation and virtualisation technologies and broad-based implementation of ITIL recommendations as key attributes of highly effective IT organisations.
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Ovum defined highly effective IT organisations as those that are able to fulfil changing business requirements in a timely manner without disrupting business operations or end-user productivity.
The study's author, Mary Johnston Turner, Ovum Summit vice-president, said that roughly 22% of the total survey sample met these criteria. "These highly effective organizations have laid a lot of groundwork over the last couple of years by implementing virtualisation, SOA and ITIL," said Turner.
"They are well positioned to take advantage of the ITIL V3 recommendations that aim to more closely integrate software development, release and operations processes. They are also in the best position to take advantage of emerging collaboration and enterprise social software solutions. The other 78% of organizations need to rapidly develop both infrastructure and operations roadmap to achieve these same levels of effectiveness if they are going to stay competitive in the coming years," she said.
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