TechTarget

Severn Trent Water to gain a mirror image of customer bills

Severn Trent Water is to roll out a document management system that will allow call centre staff to view copies of bills as customers see them

Severn Trent Water is to roll out a document management system that will allow call centre staff to view copies of bills as customers see them.

Agents will be able to access all inbound and outbound correspondence history on an account using a system based on technology from Macro 4, which will replace mainframe document management functions.

With the investment, Severn Trent Water expects to improve customer service through faster query resolution, while improving the productivity of its call centre staff.

Severn Trent Water looks to gain single view of customer assets >>

Managed service plugs hole in Severn Trent Water's enterprise management >>

Comment on this article: computer.weekly@rbi.co.uk


CW+

Features

Enjoy the benefits of CW+ membership, learn more and join.

Read more

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close