NHS IT staff ‘demoralised and undervalued’

IT professionals in the NHS are demoralised and undervalued, according to new research from their representative body.

This Article Covers


IT professionals in the NHS are demoralised and undervalued, according to new research from their representative...


Despite the government investing more in NHS IT than ever before, few IT professionals in the service feel they have benefited from the investment, says Assist, which represents NHS professionals in health informatics, including IT staff.

Its research found that vacancy rates range from 12% for information managers to 4% for senior managers and clinical informatics staff. Staff retention is being affected by low morale - informatics staff feel embattled, overworked and undervalued.

Andrew Haw, chairman of Assist, said, “With tough competition for informatics specialists from all sectors of the economy, the Assist survey highlights the need for urgent action across the NHS on health informatics workforce planning, recruitment and retention, and the establishment of health informatics as a formal profession.”

The research, involving 11 NHS organisations, found the application of Agenda for Change, the new NHS pay scale, had been inconsistent. Assist said there was a case for a recruitment and retention prima.

In 2004, Computer Weekly highlighted concern over Agenda for Change among NHS IT staff at a time when there was a boom in private sector contracting spending.


Vote for your IT greats

Who have been the most influential people in IT in the past 40 years? The greatest organisations? The best hardware and software technologies? As part of Computer Weekly’s 40th anniversary celebrations, we are asking our readers who and what has really made a difference?

Vote now at:




Enjoy the benefits of CW+ membership, learn more and join.

Read more



Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: