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Cloud computing could end up being a hindrance rather than a help to an enterprise if not planned and implemented properly. In many infrastructure and operations (I&O) teams, it can be observed that previous failures are repeating themselves over and over. Very few organisations are mature enough in terms of people and process capabilities to be able to take cues from past failures and prepare themselves for the foreseeable as well as the unforeseen future.  Access >>>

Table of contents

  • Prepare contingency plans, risk identification and management plans early
  • Focus on people and process management maturity
  • Undertake a thorough review of your service quality definitions, metrics and KPIs, SLAs and SLA management processes

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