News

E-commerce technology

• September 22, 2022 22 Sep'22

  American Express recruiting thousands of tech professionals

  Amex will add 5,000 IT professionals to its workforce in 2022 as digital products and services become the staple of the finance sector

• September 21, 2022 21 Sep'22

  European Central Bank working on prototypes of digital Euro interfaces

  European Central Bank’s digital Euro investigation phase is at the point of developing and testing systems that might interface with consumers

• August 16, 2022 16 Aug'22

  Older customers prefer phone calls to chatbots

  Businesses are increasingly adopting customer-facing digital technologies, but the older generation are not so keen to embrace tech

• August 12, 2022 12 Aug'22

  UK Amazon workers stage series of wildcat strikes over pay offers

  Amazon warehouse workers across the UK have organised a series of spontaneous strike actions after the e-commerce giant’s management offered them pay rises between 35p and 50p

• August 10, 2022 10 Aug'22

  Online retail sales see year-on-year drop of 2.3% in July 2022

  Despite another year-on-year drop in online retail sales in July, the fall is smaller than those seen in previous months of 2022 as online sales decline slows

• August 05, 2022 05 Aug'22

  Inside Bukalapak’s cloud strategy

  Indonesian e-commerce unicorn Bukalapak’s multicloud strategy, underpinned by the use of microservices and DevOps, has enabled it to meet the diverse needs of its users while addressing business requirements

• July 28, 2022 28 Jul'22

  Ocado revenue drops despite distribution centre successes

  Ocado has spent the past six months rolling out new customer fulfilment centres and signing partners for its smart platform, but the cost-of-living crisis still sees revenue taking a hit

• July 26, 2022 26 Jul'22

  Ducktail infostealer targets Facebook Business users

  Newly uncovered Ducktail operation targets individuals with access to Facebook Business service and tries to steal their accounts

• July 19, 2022 19 Jul'22

  UK fintech outperforms global sector

  Investment in UK fintech continues to increase, outpacing a flat global sector, according to Innovate Finance

• July 08, 2022 08 Jul'22

  Ofcom publishes Online Safety Roadmap

  The roadmap sets out how the online harms regulator will approach implementing the UK’s online safety regime, and tells tech firms to start preparing for the new rules

• July 07, 2022 07 Jul'22

  Deliciously Ella – how the brand adopted D2C during the pandemic

  Plant-based brand Deliciously Ella did not intend to sell directly to customers, but shifting unsold stock during the pandemic opened digital doors for the brand

• July 06, 2022 06 Jul'22

  CIO interview: Carl Dawson, CIO, Asda

  As the IT handover from Walmart looms, Asda CIO Carl Dawson explains how the business is renewing all of its technology, putting the retailer in the rare position of being able to start from scratch

• June 21, 2022 21 Jun'22

  Primark trials click & collect for children’s products

  Predominantly offline brand Primark will be trialling click & collect orders for a select number of children’s products

• June 16, 2022 16 Jun'22

  Interpol arrests thousands in global cyber fraud crackdown

  A two-month operation saw law enforcement agencies in 76 countries crack down on organised cyber fraud

• June 10, 2022 10 Jun'22

  Former CEO explains how Dreams went from nightmare to fantasy

  In 2013, Mike Logue joined Dreams after it had been saved from administration – he explains how data and communication rebuilt the business

• June 07, 2022 07 Jun'22

  CDO interview: Matthew Lawson, chief digital officer, Ribble Cycles

  The 125-year-old bicycle manufacturer is transforming its business with digital innovations such as live streaming and online personalisation

• June 07, 2022 07 Jun'22

  CIO interview: Lee Cowie, chief technology officer, Merlin Entertainments

  The theme park giant faced an enormous challenge during Covid with its venues closed, but digital technology came to the rescue and is now opening up new opportunities

• May 27, 2022 27 May'22

  Amazon shareholders vote down audit of warehouse work conditions

  Shareholders reject proposal calling for an independent audit of Amazon’s working conditions during the company’s annual general meeting

• May 24, 2022 24 May'22

  JPMorgan’s UK digital retail bank reaches half-million customer mark

  Chase Bank in the UK has already reached the half-million customer mark, but expects a profit to be some years away

• May 24, 2022 24 May'22

  Fintech unicorn Klarna to cut 10% of staff amid global shocks

  Fintech unicorn to slash jobs in reaction to global economic shocks signalling challenges in the financial technology sector

• May 19, 2022 19 May'22

  Relentless branch closures at Lloyds Bank continue as digital banking takes hold

  UK bank branches are being shuttered in large numbers as consumers choose online banking, with Lloyds Banking Group announcing more closures

• May 13, 2022 13 May'22

  Amazon shareholders to vote on audit of working conditions

  Amazon shareholders will vote on whether the company has to conduct an independent audit on the working conditions and treatment of its warehouse workers, following the e-commerce giant’s unsuccessful attempt to dismiss the proposal

• May 12, 2022 12 May'22

  Fashion tech investment grew 66% during pandemic

  As the pandemic caused an increase in online shopping, fashion businesses began investing in technology to help them match customer demand

• May 11, 2022 11 May'22

  CyberUK 22: Data-sharing service to protect public from scams

  A new data-sharing service set up by the NCSC and industry partners will give ISPs access to real-time threat data that they can use to block fraudulent websites

• May 11, 2022 11 May'22

  Nationwide stops thousands more attempted frauds with Strong Customer Authentication

  Nationwide Building Society is blocking an additional 2000 attempted online shopping frauds a month through extra checks

• May 10, 2022 10 May'22

  European retailers see embedded finance as a revenue builder

  Retailers and e-commerce businesses are working with tech suppliers to embed financial products and services in their customer offerings

• May 06, 2022 06 May'22

  UK digital markets regulator to be given statutory powers

  Digital Markets Unit will be put on statutory footing by UK government to ensure technology giants do not abuse market power, but announcement comes with no clear indication of when legislation will be introduced

• May 06, 2022 06 May'22

  John Lewis to hire more than 150 tech workers

  As the retail group continues its drive to digitise, the John Lewis Partnership is aiming to hire more than 150 tech workers

• April 28, 2022 28 Apr'22

  Naver outlines global AI ambitions

  South Korean internet giant Naver has built a global research network to advance and apply its artificial intelligence capabilities across its services

• April 28, 2022 28 Apr'22

  Sanders calls on Biden to cut off federal contracts with Amazon

  In an open letter, senator Bernie Sanders urges the US president to fulfil a campaign promise to stop union-busting companies from winning federal government contracts

• April 22, 2022 22 Apr'22

  Asda adopts Workday as part of digital transformation

  As Asda undergoes a digital transformation as part of its separation from Walmart, the supermarket has adopted Workday to manage its 140,000 employees

• April 07, 2022 07 Apr'22

  Amazon workers defeat company to form first US union

  Amazon warehouse workers in Staten Island, New York, have successfully formed the first union at the company, with organisers pledging to help their colleagues across the US do the same

• March 29, 2022 29 Mar'22

  UK tech ecosystem reaches $1tn valuation

  The onset of the Covid-19 pandemic prompted massive investment in the UK’s digital companies, which are collectively valued at $1tn

• March 28, 2022 28 Mar'22

  Most big businesses are taking up banking as a service

  API-based banking services allow corporate customers to offer financial services without the need for heavy tech development or regulatory approval

• March 23, 2022 23 Mar'22

  Digital continues to deplete bank branch networks as Lloyds cuts 60 more

  Lloyds Banking Group has stripped UK high streets of a further 60 branches as the take-up of digital banking continues

• March 17, 2022 17 Mar'22

  Value of contactless transactions doubles in two years

  Almost £166bn was spent in the UK last year using contactless technology, compared with £80.5bn in 2019

• March 16, 2022 16 Mar'22

  No end to UK bank branch closures as HSBC shuts 69 more

  HSBC closes another 69 branches as customers continue to migrate to digital channels

• March 14, 2022 14 Mar'22

  ‘Technical issues’ leave Post Office branches with ATM cash discrepancies

  Discrepancies of up to £2,000 reported after an ‘IT change’ impacted more than 200 Post Office branches

• March 10, 2022 10 Mar'22

  Open banking’s next big thing could replace direct debits

  Variable recurring payments could fuel the next stage of open banking take-up in the UK

• March 10, 2022 10 Mar'22

  Government to force tech firms to stop fraudsters using their platforms for scams

  Changes to legislation will make social media and search engine firms responsible for preventing fraudsters using their platforms to commit crimes

• March 08, 2022 08 Mar'22

  Amazon resists independent audit of warehouse working conditions

  Two shareholder proposals pushing for an independent audit of working conditions at Amazon are being challenged by the ecommerce giant, which claims it is a matter for management rather than shareholders

• March 01, 2022 01 Mar'22

  Nationwide suffers payday payments outage

  Nationwide customers were left unable to pay bills on payday as the building society suffered a software outage

• February 25, 2022 25 Feb'22

  H&M scheme looks to tackle issues affecting D&I in STEM

  Retailer H&M launches its first ever STEM programme in the UK in a move to become a more diverse and inclusive organisation – and to tap into future tech talent

• February 22, 2022 22 Feb'22

  Sweden completes phase two of e-krona pilot

  Sweden’s central bank is well into its second year of testing a new digital currency, but so far, no firm decision has been made by the government to adopt it

• February 21, 2022 21 Feb'22

  Amazon and Visa resolve UK credit card ban threat

  Companies reach ‘broad, global agreement that includes the acceptance of Visa at all Amazon stores and sites’

• February 18, 2022 18 Feb'22

  January 2022 saw low growth in online sales

  Slow start to the year with minimal growth for online sales as pandemic drop-off has more people heading back to the highstreet

• February 15, 2022 15 Feb'22

  NatWest group shutters 32 more branches as digital shift continues

  Banking group announces more branch closures as part of its digital transformation, but promises that no customers will be left behind

• February 11, 2022 11 Feb'22

  CMA secures final Privacy Sandbox guarantees from Google

  The CMA has secured a final set of Privacy Sandbox commitments from Google relating to the proposed removal of third-party cookies from its Chrome browser

• February 11, 2022 11 Feb'22

  Operator 5G engagements increase by more than 50% in 2021

  Research from mobile test and assurance services provider shows that standalone core, network cloudification and operational agility drive accelerating 5G roll-outs, with service assurance rapidly gathering pace

• February 09, 2022 09 Feb'22

  Minister defends digital economy legislation before Lords

  A digital minister has said that the UK’s forthcoming digital markets legislation is ‘superior’ to similar efforts in the EU, but could not commit to a specific time frame for when it will be introduced to Parliament