News

E-commerce technology

• May 17, 2017 17 May'17

  Startup aims to improve web access for disabled people

  Essential Accessibility is on a mission to make online services more friendly to disabled people through a mix of assistive technology and consultancy

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• May 16, 2017 16 May'17

  Most younger shoppers want to buy goods directly through social media

  Shoppers aged 20 and under are increasingly interested in buying goods directly through social media, as well through subscription-based retail services and voice-activated devices

• May 16, 2017 16 May'17

  Samsung Pay finally hits the UK

  Mobile payments app available in the UK nearly two years after its launch

• May 15, 2017 15 May'17

  More than half of consumers trust reviews over retailer advice

  Consumers are now more trusting of other customers and product reviews than they are of advice given by retailers

• May 15, 2017 15 May'17

  Toys R Us introduces tablets for store staff

  Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience

• May 11, 2017 11 May'17

  Made.com trialling real-time chat for customer advice

  Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions

• May 11, 2017 11 May'17

  Paymentless retail could be the future, says Barclaycard VP of strategy and innovation

  The ideal in-store customer experience would be for payments to be an invisible part of the shopping process, says Barclaycard’s vice-president of strategy and innovation

• May 11, 2017 11 May'17

  London will lose its European tech leadership status because of Brexit

  London is at risk of being usurped as the tech capital of Europe because of the UK's impending withdrawal from the benefits of EU membership

• May 11, 2017 11 May'17

  Addison Lee uses common customer transport tech to offer luxury couriering

  Addison Lee is well known for being a business-focused private hire firm in and around London, but as competition has increased the firm has refocused its use of tech to provide courier services to customers and retailers

• May 10, 2017 10 May'17

  Blockchain economy on the horizon

  Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts

• May 03, 2017 03 May'17

  Mayor of London seeks chief digital officer

  Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London

• April 27, 2017 27 Apr'17

  Case study: Specsavers furthers digital transformation with single customer view

  UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view

• April 26, 2017 26 Apr'17

  CIO interview: Martin Draper, technology director, Liberty

  Luxury department store is using IT to support brand growth and is looking at the potential of using virtual and augmented reality in-store

• April 18, 2017 18 Apr'17

  Almost 100% of retailers think IT is critical to store branches

  Retailers are beginning to realise the role technology plays in the online and offline space, with a majority of retailers saying IT is essential to stores

• April 11, 2017 11 Apr'17

  Middle East’s Uber-like service adopts facial recognition technology

  Ride-hailing service is using facial recognition technology to reassure customers that drivers are authorised

• April 10, 2017 10 Apr'17

  The Graze journey: from pureplay to multi-channel

  Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher

• April 10, 2017 10 Apr'17

  Customer expectation is biggest problem for retail, says panel

  As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

• April 07, 2017 07 Apr'17

  How Game used data to transform store experience and drive personalisation

  Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store

• April 03, 2017 03 Apr'17

  Less than 8% of retailers respond to customer queries across all channels

  The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

• March 30, 2017 30 Mar'17

  UK insurtech startups follow fintech example

  UK startups focused on technology for insurance companies saw capital investments double last year

• March 27, 2017 27 Mar'17

  Consumers want to use retailer apps in-store

  Consumers want retailers to implement applications that can be used in-store to offer personalisation and convenience

• March 23, 2017 23 Mar'17

  Almost 45% of men want a robot-led shopping experience in the future

  Research reveals differences between what male and female, and older and younger consumers want from their shopping experience

• March 22, 2017 22 Mar'17

  PostNord cutting up to 4,000 Danish jobs in response to digitisation

  Logistics firm PostNord is set to cut jobs in Denmark due to falling mail volumes in the country, with a new production model set to be introduced

• March 20, 2017 20 Mar'17

  Half of banks think more payments will be via fintechs by 2020

  Fintechs have gone from being an emerging threat to banks to an opportunity for collaboration, according to an EIU report

• March 20, 2017 20 Mar'17

  Seven in 10 APAC retailers to invest in IoT

  Besides riding on the internet of things bandwagon, retailers are also looking to provide seamless customer experiences across physical and online channels

• March 16, 2017 16 Mar'17

  Nordea goes beyond what is mandatory for PSD2

  Nordic bank prepares for the introduction of the latest banking regulations through a platform that is open to third parties

• March 15, 2017 15 Mar'17

  Digital commerce makes up less than 1% of GDP in Middle East

  Region sees double-digit growth in consumer use of digital channels, but businesses seem reluctant to get involved

• March 09, 2017 09 Mar'17

  Nordea brings social aspect to saving with fintech startup Spiff

  Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

• March 09, 2017 09 Mar'17

  Domino’s Australia says hello to chatbots

  The pizza chain has launched a chatbot that takes orders via its Australian website and mobile app

• March 08, 2017 08 Mar'17

  Driving change is key barrier in APAC digital transformation

  Rallying employees and business partners around digital engagement efforts is just one of the challenges facing companies in the region

• March 08, 2017 08 Mar'17

  Abu Dhabi finance regulator pens fintech agreement with Singapore central bank

  The financial services regulator in Abu Dhabi is co-operating with its counterpart in Singapore to promote financial technology developments

• March 07, 2017 07 Mar'17

  Retail industry steps up the fight against rising cyber threats

  UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

• March 01, 2017 01 Mar'17

  CIO interview: Jim Downing, Metail

  Jim Downing, CTO at digital fashion plugin Metail, believes selling fashion online is still difficult for retailers despite shifts towards omni-channel

• March 01, 2017 01 Mar'17

  Alibaba runs academy to find future e-commerce leaders

  Online marketplace firm Alibaba launches a global academy designed to find and train young people to join the e-commerce landscape

• March 01, 2017 01 Mar'17

  Over 100 Norwegian banks join forces in mobile payments

  Nordic banks form an alliance on mobile payments and take over the Vipps platform

• February 23, 2017 23 Feb'17

  Starling Bank opens API with hackathon

  Challenger bank Starling opens its API up to developers in hackathon at Google’s London Campus

• February 22, 2017 22 Feb'17

  Virtual reality takes off in the Gulf Cooperation Council countries

  There is a thriving virtual reality industry in the Middle East, with the technology's application expected to go far beyond gaming

• February 22, 2017 22 Feb'17

  All RBS and NatWest branches to have a technology expert

  RBS Group is putting a digital expert in every NatWest and RBS branch in 2017

• February 16, 2017 16 Feb'17

  Brexit is a potential boost for Swedish fintech

  Stockholm could be set to benefit from the UK’s exit from the European Union by attracting more fintech investment

• February 16, 2017 16 Feb'17

  NatWest launches digital lending platform to compete with fintech startups

  NatWest has launched a lending platform that promises loan approval times as fast as those offered by peer-to-peer lenders

• February 13, 2017 13 Feb'17

  Santander introduces voice-controlled payments

  Santander has taken its voice-controlled banking initiative to the next phase, with customers now able to make payments by voice

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• February 09, 2017 09 Feb'17

  Cancer Research UK drives donations with proximity Wi-Fi network

  Cancer Research UK used Devicescape’s virtual Wi-Fi network and marketing platform to engage support and drive donations on World Cancer Day

• February 08, 2017 08 Feb'17

  Dubai’s oldest bank is anything but archaic inside

  The digital head of Mashreq, the UAE's oldest private bank, tells Computer Weekly about his role as half banker, half techie

• February 08, 2017 08 Feb'17

  UK fintech investments slump over Brexit fears

  Investment in UK financial technology companies fell in 2016 because of the uncertainty caused by the Brexit vote

• February 07, 2017 07 Feb'17

  Just Eat uses startup accelerator to stay ahead in foodtech

  Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem

• February 05, 2017 05 Feb'17

  Middle East-based Emirates NBD launches mobile app-based bank

  UAE bank’s new account is based on a smartphone app that is designed to learn and adopt to customer preferences

• February 03, 2017 03 Feb'17

  Alexa speaks Amazon sales success

  Amazon reports growth in Alexa-powered services in latest financial filing

• February 01, 2017 01 Feb'17

  Finnish city takes €10bn leap into digitisation

  Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone