News

E-commerce technology

• June 22, 2017 22 Jun'17

  Waitrose joins John Lewis for Jlab 2017

  The 2017 JLab will see Waitrose, John Lewis and JLP Ventures band together to mentor and develop several retail technology startups

• June 20, 2017 20 Jun'17

  Tesco customers miss out on deliveries due to tech fault

  A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed

• June 14, 2017 14 Jun'17

  Microchips implanted in hands could be in use for payments in 20 years

  UK consumers are becoming more accepting that biometric authentication will become the norm for payments

• June 08, 2017 08 Jun'17

  Smart farming, IoT only way to feed growing population, says Beecham report

  A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population

• June 06, 2017 06 Jun'17

  HSBC launches global social network for businesses

  HSBC Bank is helping its business customers connect with potential partners through a digital hub

• May 30, 2017 30 May'17

  Taiwan’s OwlTing taps blockchain to improve food safety

  The e-commerce company is using blockchain technology to provide consumers with greater transparency on food sources and production processes

• May 24, 2017 24 May'17

  Dubai financial services regulator launches temporary licence aimed at fintechs

  Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence

• May 24, 2017 24 May'17

  Interview: Nick Bleech, head of information security, Travis Perkins

  Last year, Travis Perkins implemented Splunk to help it to respond more quickly to security threats. Now, the business is looking into machine learning and a single customer view

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• May 15, 2017 15 May'17

  Toys R Us introduces tablets for store staff

  Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience

• May 11, 2017 11 May'17

  Made.com trialling real-time chat for customer advice

  Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions

• May 10, 2017 10 May'17

  Blockchain economy on the horizon

  Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts

• May 03, 2017 03 May'17

  Mayor of London seeks chief digital officer

  Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London

• April 27, 2017 27 Apr'17

  Case study: Specsavers furthers digital transformation with single customer view

  UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view

• April 10, 2017 10 Apr'17

  The Graze journey: from pureplay to multi-channel

  Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher

• April 10, 2017 10 Apr'17

  Customer expectation is biggest problem for retail, says panel

  As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

• April 07, 2017 07 Apr'17

  How Game used data to transform store experience and drive personalisation

  Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store

• April 03, 2017 03 Apr'17

  Less than 8% of retailers respond to customer queries across all channels

  The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

• March 09, 2017 09 Mar'17

  Nordea brings social aspect to saving with fintech startup Spiff

  Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

• March 07, 2017 07 Mar'17

  Retail industry steps up the fight against rising cyber threats

  UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

• March 01, 2017 01 Mar'17

  Alibaba runs academy to find future e-commerce leaders

  Online marketplace firm Alibaba launches a global academy designed to find and train young people to join the e-commerce landscape

• February 13, 2017 13 Feb'17

  Santander introduces voice-controlled payments

  Santander has taken its voice-controlled banking initiative to the next phase, with customers now able to make payments by voice

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• February 07, 2017 07 Feb'17

  Just Eat uses startup accelerator to stay ahead in foodtech

  Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem

• February 01, 2017 01 Feb'17

  Finnish city takes €10bn leap into digitisation

  Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone

• January 31, 2017 31 Jan'17

  Retail tech training – an opportunity to drive employee retention?

  A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?

• January 23, 2017 23 Jan'17

  Lululemon turns to digital transformation to support consumer community

  Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem

• January 19, 2017 19 Jan'17

  Southampton FC signs up to cloud-based e-commerce

  The cloud-based system by Advanced supports fan engagement and is able to handle peaks in traffic on Southampton FC’s website

• January 17, 2017 17 Jan'17

  HSBC appoints technology advisers to keep pace with IT changes

  Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board

• January 17, 2017 17 Jan'17

  Aldo uses Salesforce to drive ‘customer delight’

  Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty

• January 12, 2017 12 Jan'17

  Lloyds Bank digital banking problems an industry warning

  Lloyds Bank’s digital banking problems still unresolved after a second day

• January 11, 2017 11 Jan'17

  Tech focus helps Singapore go second in globalisation index

  Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement

• January 06, 2017 06 Jan'17

  Half of the younger generation still prefer a traditional checkout

  The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout

• December 30, 2016 30 Dec'16

  Top 10 financial services stories of 2016

  Here are 10 of the most popular fintech articles on Computer Weekly in 2016

• December 22, 2016 22 Dec'16

  Almost 90% of customers say social media availability affects brand loyalty

  Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• December 02, 2016 02 Dec'16

  Academics link payment card vulnerability to Tesco Bank cyber heist

  UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist

• November 30, 2016 30 Nov'16

  Mastercard uses artificial intelligence for transaction approval

  Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security

• November 24, 2016 24 Nov'16

  How InterContinental Hotels connects with real-time marketing

  InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands

• November 23, 2016 23 Nov'16

  Nationwide breaks norm and opens branch because of technology

  Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers

• November 17, 2016 17 Nov'16

  Lending platform pioneer Zopa aims to become a UK bank

  Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market

• November 01, 2016 01 Nov'16

  Insurers face same legacy system battle as retail banks

  The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems

• October 26, 2016 26 Oct'16

  John Lewis chooses three retail tech startups to receive 2016 JLab funding

  Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

• October 25, 2016 25 Oct'16

  Australian IT spending to be near A$85bn in 2017

  Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers

• October 25, 2016 25 Oct'16

  How collaboration will feature in the future of digital supermarkets

  Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future?

• October 25, 2016 25 Oct'16

  Insurers are joining fintech party

  Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope

• October 14, 2016 14 Oct'16

  Retail websites riddled with security holes, researchers warn

  Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

• October 13, 2016 13 Oct'16

  IT startups suffer from strict, out-of-date Dutch laws

  The Netherlands government needs to ensure that legislation enables disruptive technology to flourish

• October 07, 2016 07 Oct'16

  Dunkin’ data – how one firm is going donuts for data analytics

  The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data

• September 29, 2016 29 Sep'16

  Trust issues stifling digital economy growth, study shows

  Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows