News

E-commerce technology

January 10, 2018 10 Jan'18
Marks and Spencer eyes £30m annual cost savings from digital-first retail push

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands
January 09, 2018 09 Jan'18
Dutch bank tests wearable technology payments

ABN Amro is testing out wearable payment devices with 500 customers as part of a four-month pilot
January 09, 2018 09 Jan'18
Google puts its payment services under one roof

Internet giant is bringing all its payment services under the Google Pay brand, making them “simpler, safer and more consistent”
January 04, 2018 04 Jan'18
Nordic banks face digitisation decisions over PSD2

With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations

December 22, 2017 22 Dec'17
Air New Zealand to trial digital translation technology

Airline becomes one of the first companies to try out a business case for Google's real-time translation technology
December 20, 2017 20 Dec'17
Yoox Net-A-Porter Group appoints first chief data and analytics officer

Online fashion retailer Yoox Net-A-Porter Group has confirmed the appointment of its chief data and analytics officer, a new role for the firm
December 11, 2017 11 Dec'17
Bumps in the road ahead for Nordic cashless societies

Sweden and Norway are global leaders when it comes to reducing the use of cash in the economy – but what about the Nordic region as a whole?
December 08, 2017 08 Dec'17
Santander UK recruits digital banking expert from Barclays

Santander UK has poached Michael Harte from Barclays to drive digital transformation
October 31, 2017 31 Oct'17
Image recognition system clears cheques in one day

All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out
October 24, 2017 24 Oct'17
Almost 70% of customers willing to use fingerprint biometrics to shop

Consumers are becoming more comfortable using biometrics to pay when shopping, with fingerprint payments proving the most popular biometric identification method

October 16, 2017 16 Oct'17
How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years
October 03, 2017 03 Oct'17
Tech entrepreneur aims to take digital skills to refugees

Tech entrepreneur Emma Sinclair hopes to raise £150,000 to run an education programme for displaced young people in a Unicef programme that aims to develop skills that might otherwise be lost
September 15, 2017 15 Sep'17
Banks across Europe cut thousands of staff and branches as IT replaces them

Banks across Europe cut jobs and close thousands of branches as IT shakes the industry
September 12, 2017 12 Sep'17
Government wants to remain in EU cyber security club after Brexit

The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019
September 08, 2017 08 Sep'17
Millions of customer records compromised in Equifax breach

Major security breach unfolded over a two-month period, and is thought to have affected 143 million customers in the US, as well as an undisclosed number of Britons and Canadians
September 01, 2017 01 Sep'17
Content delivery innovation improves user experience for e-tailer

WorldStores Group, the owner of a number of online home and lifestyle retail brands, has transformed its customer experience with enhanced content delivery capabilities from Instart Logic
August 31, 2017 31 Aug'17
App-based challenger bank Starling enters next stage of its journey

Thousands of people are downloading Starling’s app every week as the bank builds its customer base
August 14, 2017 14 Aug'17
Most consumers think they are more digitally savvy than some retailers

Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers
August 10, 2017 10 Aug'17
CIO interview: Daniel Gebler, chief technology officer, Picnic

The Netherlands has the highest supermarket density in the world, yet a technology company has been able to gain market share from the established order
August 09, 2017 09 Aug'17
Nordic countries top digital nations ranking, but risk stalling

Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position
July 25, 2017 25 Jul'17
North Korean web users enjoy Amazon, Facebook and YouTube, report claims

Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen
July 24, 2017 24 Jul'17
Mastercard outlines future digital payment platforms after improvements to Qkr

Mastercard has developed its mobile app, Qkr, for spectators at The Open Championship. The improvements further demonstrate new digital payment platforms offered by the company
July 24, 2017 24 Jul'17
Tesco expands reach for same-day grocery delivery

Supermarket retailer Tesco announces it will be extending its offering of same-day delivery for groceries to across the UK
July 13, 2017 13 Jul'17
Visa encourages US businesses to go cashless with £500,000 in hard cash

Card giant offers small US businesses financial support to upgrade their payments technology if they agree to abandon cash
July 12, 2017 12 Jul'17
UK ranked as top 10 digital economy

The UK has been ranked among the top 10 nations in terms of digital capabilities
July 11, 2017 11 Jul'17
How IT can work alongside marketing to deliver on digital expectations

A recent digital customer experience summit hosted by Adobe has highlighted the link between IT, in-house talent development and change management
July 06, 2017 06 Jul'17
Sainsbury’s Group sales grow as Argos boosts performance

Group reports 8% increase in online grocery business and 10% rise in online Argos sales as total like-for-like sales jump 2.3% in first quarter
June 29, 2017 29 Jun'17
App-based banking continues its ascent in the UK

The number of people banking from their mobile phones is increasing as more services are made available through the channel
June 26, 2017 26 Jun'17
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’

The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged
June 23, 2017 23 Jun'17
Swedish fintech Klarna gains full banking licence

Swedish online payments provider Klarna becomes one of “the largest banks in Europe” after being granted an EU-wide banking licence by the Swedish Financial Supervisory Authority
June 22, 2017 22 Jun'17
Waitrose joins John Lewis for Jlab 2017

The 2017 JLab will see Waitrose, John Lewis and JLP Ventures band together to mentor and develop several retail technology startups
June 20, 2017 20 Jun'17
Tesco customers miss out on deliveries due to tech fault

A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed
June 14, 2017 14 Jun'17
Microchips implanted in hands could be in use for payments in 20 years

UK consumers are becoming more accepting that biometric authentication will become the norm for payments
June 08, 2017 08 Jun'17
Smart farming, IoT only way to feed growing population, says Beecham report

A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population
June 06, 2017 06 Jun'17
HSBC launches global social network for businesses

HSBC Bank is helping its business customers connect with potential partners through a digital hub
May 30, 2017 30 May'17
Taiwan’s OwlTing taps blockchain to improve food safety

The e-commerce company is using blockchain technology to provide consumers with greater transparency on food sources and production processes
May 24, 2017 24 May'17
Dubai financial services regulator launches temporary licence aimed at fintechs

Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence
May 24, 2017 24 May'17
Interview: Nick Bleech, head of information security, Travis Perkins

Last year, Travis Perkins implemented Splunk to help it to respond more quickly to security threats. Now, the business is looking into machine learning and a single customer view
May 16, 2017 16 May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
May 15, 2017 15 May'17
Toys R Us introduces tablets for store staff

Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
May 11, 2017 11 May'17
Made.com trialling real-time chat for customer advice

Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
May 10, 2017 10 May'17
Blockchain economy on the horizon

Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts
May 03, 2017 03 May'17
Mayor of London seeks chief digital officer

Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
April 27, 2017 27 Apr'17
Case study: Specsavers furthers digital transformation with single customer view

UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view
April 10, 2017 10 Apr'17
The Graze journey: from pureplay to multi-channel

Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher
April 10, 2017 10 Apr'17
Customer expectation is biggest problem for retail, says panel

As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts
April 07, 2017 07 Apr'17
How Game used data to transform store experience and drive personalisation

Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store
April 03, 2017 03 Apr'17
Less than 8% of retailers respond to customer queries across all channels

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer
March 09, 2017 09 Mar'17
Nordea brings social aspect to saving with fintech startup Spiff

Nordea launches a mobile savings app from Norwegian finanical technology company Spiff
March 07, 2017 07 Mar'17
Retail industry steps up the fight against rising cyber threats

UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats