News
E-commerce technology
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January 10, 2018
10
Jan'18
Marks and Spencer eyes £30m annual cost savings from digital-first retail push
High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands
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January 09, 2018
09
Jan'18
Dutch bank tests wearable technology payments
ABN Amro is testing out wearable payment devices with 500 customers as part of a four-month pilot
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January 09, 2018
09
Jan'18
Google puts its payment services under one roof
Internet giant is bringing all its payment services under the Google Pay brand, making them “simpler, safer and more consistent”
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January 04, 2018
04
Jan'18
Nordic banks face digitisation decisions over PSD2
With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations
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December 22, 2017
22
Dec'17
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology
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December 20, 2017
20
Dec'17
Yoox Net-A-Porter Group appoints first chief data and analytics officer
Online fashion retailer Yoox Net-A-Porter Group has confirmed the appointment of its chief data and analytics officer, a new role for the firm
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December 11, 2017
11
Dec'17
Bumps in the road ahead for Nordic cashless societies
Sweden and Norway are global leaders when it comes to reducing the use of cash in the economy – but what about the Nordic region as a whole?
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December 08, 2017
08
Dec'17
Santander UK recruits digital banking expert from Barclays
Santander UK has poached Michael Harte from Barclays to drive digital transformation
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October 31, 2017
31
Oct'17
Image recognition system clears cheques in one day
All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out
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October 24, 2017
24
Oct'17
Almost 70% of customers willing to use fingerprint biometrics to shop
Consumers are becoming more comfortable using biometrics to pay when shopping, with fingerprint payments proving the most popular biometric identification method
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October 16, 2017
16
Oct'17
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years
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October 03, 2017
03
Oct'17
Tech entrepreneur aims to take digital skills to refugees
Tech entrepreneur Emma Sinclair hopes to raise £150,000 to run an education programme for displaced young people in a Unicef programme that aims to develop skills that might otherwise be lost
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September 15, 2017
15
Sep'17
Banks across Europe cut thousands of staff and branches as IT replaces them
Banks across Europe cut jobs and close thousands of branches as IT shakes the industry
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September 12, 2017
12
Sep'17
Government wants to remain in EU cyber security club after Brexit
The UK government wants to maintain deep links with the European Union’s cyber security working groups following Britain’s exit from the bloc in 2019
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September 08, 2017
08
Sep'17
Millions of customer records compromised in Equifax breach
Major security breach unfolded over a two-month period, and is thought to have affected 143 million customers in the US, as well as an undisclosed number of Britons and Canadians
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September 01, 2017
01
Sep'17
Content delivery innovation improves user experience for e-tailer
WorldStores Group, the owner of a number of online home and lifestyle retail brands, has transformed its customer experience with enhanced content delivery capabilities from Instart Logic
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August 31, 2017
31
Aug'17
App-based challenger bank Starling enters next stage of its journey
Thousands of people are downloading Starling’s app every week as the bank builds its customer base
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August 14, 2017
14
Aug'17
Most consumers think they are more digitally savvy than some retailers
Consumers are becoming increasingly digital in the way they shop, and a survey shows nearly 60% think they are more digitally innovative than some retailers
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August 10, 2017
10
Aug'17
CIO interview: Daniel Gebler, chief technology officer, Picnic
The Netherlands has the highest supermarket density in the world, yet a technology company has been able to gain market share from the established order
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August 09, 2017
09
Aug'17
Nordic countries top digital nations ranking, but risk stalling
Nordic countries are leaders when it comes to digitisation – but they must continue to innovate to retain their position
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July 25, 2017
25
Jul'17
North Korean web users enjoy Amazon, Facebook and YouTube, report claims
Threat intelligence specialist Recorded Future claims that the North Korean elite are as plugged in to the worldwide web as any western citizen
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July 24, 2017
24
Jul'17
Mastercard outlines future digital payment platforms after improvements to Qkr
Mastercard has developed its mobile app, Qkr, for spectators at The Open Championship. The improvements further demonstrate new digital payment platforms offered by the company
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July 24, 2017
24
Jul'17
Tesco expands reach for same-day grocery delivery
Supermarket retailer Tesco announces it will be extending its offering of same-day delivery for groceries to across the UK
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July 13, 2017
13
Jul'17
Visa encourages US businesses to go cashless with £500,000 in hard cash
Card giant offers small US businesses financial support to upgrade their payments technology if they agree to abandon cash
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July 12, 2017
12
Jul'17
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities
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July 11, 2017
11
Jul'17
How IT can work alongside marketing to deliver on digital expectations
A recent digital customer experience summit hosted by Adobe has highlighted the link between IT, in-house talent development and change management
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July 06, 2017
06
Jul'17
Sainsbury’s Group sales grow as Argos boosts performance
Group reports 8% increase in online grocery business and 10% rise in online Argos sales as total like-for-like sales jump 2.3% in first quarter
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June 29, 2017
29
Jun'17
App-based banking continues its ascent in the UK
The number of people banking from their mobile phones is increasing as more services are made available through the channel
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June 26, 2017
26
Jun'17
Court ruling on Apple’s Irish datacentre planning dispute delayed by ‘shortage of judges’
The outcome of a judicial review into Apple's plans to build a datacentre in County Galway was delayed on Friday 23 June because of a shortage of judges, it has emerged
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June 23, 2017
23
Jun'17
Swedish fintech Klarna gains full banking licence
Swedish online payments provider Klarna becomes one of “the largest banks in Europe” after being granted an EU-wide banking licence by the Swedish Financial Supervisory Authority
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June 22, 2017
22
Jun'17
Waitrose joins John Lewis for Jlab 2017
The 2017 JLab will see Waitrose, John Lewis and JLP Ventures band together to mentor and develop several retail technology startups
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June 20, 2017
20
Jun'17
Tesco customers miss out on deliveries due to tech fault
A glitch in the supermarket’s store-side systems has meant Tesco’s deliveries to customers have been delayed
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June 14, 2017
14
Jun'17
Microchips implanted in hands could be in use for payments in 20 years
UK consumers are becoming more accepting that biometric authentication will become the norm for payments
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June 08, 2017
08
Jun'17
Smart farming, IoT only way to feed growing population, says Beecham report
A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population
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June 06, 2017
06
Jun'17
HSBC launches global social network for businesses
HSBC Bank is helping its business customers connect with potential partners through a digital hub
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May 30, 2017
30
May'17
Taiwan’s OwlTing taps blockchain to improve food safety
The e-commerce company is using blockchain technology to provide consumers with greater transparency on food sources and production processes
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May 24, 2017
24
May'17
Dubai financial services regulator launches temporary licence aimed at fintechs
Dubai is making it easier for financial technology companies to test out their ideas through a temporary licence
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May 24, 2017
24
May'17
Interview: Nick Bleech, head of information security, Travis Perkins
Last year, Travis Perkins implemented Splunk to help it to respond more quickly to security threats. Now, the business is looking into machine learning and a single customer view
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May 16, 2017
16
May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
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May 15, 2017
15
May'17
Toys R Us introduces tablets for store staff
Toy and games retailer Toys R Us is trialling the use of tablets for store assistance to provide a better customer service experience
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May 11, 2017
11
May'17
Made.com trialling real-time chat for customer advice
Online retailer Made.com has partnered with Hero so showroom staff can chat live with online shoppers to help with queries and shopping decisions
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May 10, 2017
10
May'17
Blockchain economy on the horizon
Blockchain technologies will enable many new and disruptive business models than the internet itself, an expert predicts
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May 03, 2017
03
May'17
Mayor of London seeks chief digital officer
Capital’s first-ever chief digital officer will oversee the digital transformation of public services across London
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April 27, 2017
27
Apr'17
Case study: Specsavers furthers digital transformation with single customer view
UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view
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April 10, 2017
10
Apr'17
The Graze journey: from pureplay to multi-channel
Health food retailer Graze began as an online subscription platform, but has used customer data to successfully cross the boundary into the physical retail space, says CEO Anthony Fletcher
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April 10, 2017
10
Apr'17
Customer expectation is biggest problem for retail, says panel
As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts
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April 07, 2017
07
Apr'17
How Game used data to transform store experience and drive personalisation
Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store
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April 03, 2017
03
Apr'17
Less than 8% of retailers respond to customer queries across all channels
The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer
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March 09, 2017
09
Mar'17
Nordea brings social aspect to saving with fintech startup Spiff
Nordea launches a mobile savings app from Norwegian finanical technology company Spiff
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March 07, 2017
07
Mar'17
Retail industry steps up the fight against rising cyber threats
UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats