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E-commerce technology

January 31, 2017 31 Jan'17
New leaders in insurance industry drive digital innovation

Insurance companies are investing in digital innovation, with a new breed of leaders formalising enterprise strategies
January 31, 2017 31 Jan'17
Retail tech training – an opportunity to drive employee retention?

A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?
January 24, 2017 24 Jan'17
Post Office offers banking for all UK accounts as bank branch closures continue

Customers of all UK banks can receive branch services through the Post Office after a deal agreed last year takes effect
January 24, 2017 24 Jan'17
CIO interview: Bas Anneveld, Gumtree

When your parent is the internet phenomenon eBay, how do you make a difference?

January 23, 2017 23 Jan'17
Singapore bank offers online chat banking

POSB launches automated customer service platform that understands spoken language
January 23, 2017 23 Jan'17
Lululemon turns to digital transformation to support consumer community

Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem
January 19, 2017 19 Jan'17
Southampton FC signs up to cloud-based e-commerce

The cloud-based system by Advanced supports fan engagement and is able to handle peaks in traffic on Southampton FC’s website
January 19, 2017 19 Jan'17
How Singapore can help Southeast Asia reach its digital potential

Singapore could play a vital role in supporting the digital transformation of its Asean partners in the Asian Century
January 18, 2017 18 Jan'17
Expanding Doddle picks Cradlepoint to ease pressure on host networks

Click-and-collect service Doddle has implemented a cloud-based all-in-one network model to support its expansion, and be a better neighbour to its host organisations
January 17, 2017 17 Jan'17
Smartphone screen size linked to e-commerce sales uplift

Screen size really does matter to retailers, with bigger mobile screens leading to more consumers shopping on their devices

January 17, 2017 17 Jan'17
HSBC appoints technology advisers to keep pace with IT changes

Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board
January 17, 2017 17 Jan'17
Aldo uses Salesforce to drive ‘customer delight’

Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty
January 12, 2017 12 Jan'17
Lloyds Bank digital banking problems an industry warning

Lloyds Bank’s digital banking problems still unresolved after a second day
January 12, 2017 12 Jan'17
People attracted to financial advice from robots because they consider it impartial

Consumer acceptance of software robots providing banking support is increasing and banks are investing heavily in the technology
January 11, 2017 11 Jan'17
Tech focus helps Singapore go second in globalisation index

Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement
January 10, 2017 10 Jan'17
Verizon deal to buy Yahoo looks set to go ahead

Yahoo has filed documents which indicate that if the Verizon deal goes ahead, the remainder of the company will become an investment company called Altaba
January 06, 2017 06 Jan'17
Half of the younger generation still prefer a traditional checkout

The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout
January 05, 2017 05 Jan'17
Most manufacturers will use customer-facing VR by 2020

The use of VR is growing in popularity, and many manufacturers are already using the technology for customer service purposes
December 30, 2016 30 Dec'16
Top 10 financial services stories of 2016

Here are 10 of the most popular fintech articles on Computer Weekly in 2016
December 28, 2016 28 Dec'16
Top 10 retail IT stories in 2016

Computer Weekly looks over how the shifting consumer landscape has changed the retail industry during 2016, with increased collaboration, growing consumer power, and mergers and acquisitions
December 28, 2016 28 Dec'16
Top 10 mobile stories of 2016

A look back at Computer Weekly’s most-read mobile stories from 2016
December 22, 2016 22 Dec'16
Almost 90% of customers say social media availability affects brand loyalty

Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty
December 19, 2016 19 Dec'16
What does Tech Nordic Advocates network look like a year on?

Group set up to stimulate collaboration in the Nordic and Baltic IT communities to help them grow is a year old
December 13, 2016 13 Dec'16
Is there a Dutch digital delusion?

To stand still is to decline. The Netherlands seems to be losing ground in the digital world, according to new reports
December 07, 2016 07 Dec'16
The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT
December 05, 2016 05 Dec'16
Top 10 Asean enterprise IT stories of 2016

The 10 most popular Asean articles of 2016
December 02, 2016 02 Dec'16
Academics link payment card vulnerability to Tesco Bank cyber heist

UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist
December 02, 2016 02 Dec'16
CIO interview: Giles Pavey, chief data scientist, Dunnhumby

Analytics pioneer Dunnhumby is undertaking a large reskilling exercise and investing in new technologies to cater for increasingly sophisticated client requirements around data
November 30, 2016 30 Nov'16
Blockchain-based gold trading planned for 2017

Thousand-year-old organisation The Royal Mint is the latest financial services business to harness blockchain technology
November 30, 2016 30 Nov'16
Mastercard uses artificial intelligence for transaction approval

Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security
November 30, 2016 30 Nov'16
Marriott Hotels offers virtual site tours

Hotel chain has enlisted London mobility startup GoInStore to offer visitors to its website virtual facility tours
November 28, 2016 28 Nov'16
Measures to boost digital economy announced in Malaysia budget 2017

Malaysia’s latest budget reflects the country’s aim to boost the digital economy
November 24, 2016 24 Nov'16
Competition authority wants feedback on open banking plan

The government’s Competition and Markets Authority is asking for feedback on its proposals to introduce competition in the retail banking sector
November 24, 2016 24 Nov'16
How InterContinental Hotels connects with real-time marketing

InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands
November 24, 2016 24 Nov'16
A single, integrated consumer ID system is best, says Martin Kuppinger

A bi-modal, integrated IAM system will help avoid the pitfalls associated with other approaches to consumer identity, according to Martin Kuppinger
November 23, 2016 23 Nov'16
Nationwide breaks norm and opens branch because of technology

Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers
November 23, 2016 23 Nov'16
Customer identity evolves over time, says Gigya

Customer identity evolves through a series of interactions to enable richer data for improved marketing and customer experiences, says Gigya co-founder Rooly Eliezerov
November 22, 2016 22 Nov'16
Barclays pilots contactless cash withdrawals

Barclays bank is piloting technology to enable customers to withdraw cash by just tapping their smartphone or contactless card on a reader
November 17, 2016 17 Nov'16
One million cyber attacks on UK retailers forecast for Christmas

Cyber attacks on internet shopping are expected to increase in the run up to Christmas, with a million attacks targeted at UK retailers alone
November 17, 2016 17 Nov'16
Lending platform pioneer Zopa aims to become a UK bank

Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market
November 17, 2016 17 Nov'16
Citibank Australia to go cashless as digital technology takes hold

Citibank will no longer handle cash at its six branches in Australia as digital channels reduce demand for cash transactions
November 16, 2016 16 Nov'16
Digital disruption “unstoppable” but not to be feared, says Fujitsu’s Duncan Tait

Fujitsu’s senior executive vice-president urges firms not to be scared of digital transformation, as the disruption caused by new technologies is “unstoppable”
November 11, 2016 11 Nov'16
Copenhagen fintech hub opens its doors

Copenhagen gets a financial technology startup co-working venue as the city attracts more digital entrepreneurs
November 09, 2016 09 Nov'16
Fintech disruption hits UK cheque processing industry

Cheque processing company makes huge cuts to its operation as new technology reduces demand for its services
November 08, 2016 08 Nov'16
ANZ bank puts cloud expert in leading IT role

Australian bank has recruited another senior executive from the IT supplies sector to support its digital developments
November 02, 2016 02 Nov'16
Three-quarters of banks see startups as best way to access latest technology

The latest survey of banks by Efma and Infosys reveals a big appetite for working with startups in the traditional banking sector
November 01, 2016 01 Nov'16
Insurers face same legacy system battle as retail banks

The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems
November 01, 2016 01 Nov'16
Around half of customers expect virtual reality to play a part in retail’s future

Consumers and business buyers think virtual reality and artificial intelligence will play a big part in retail experience in the near future, according to Salesforce research
October 28, 2016 28 Oct'16
Amazon shares fall on disappointing quarter - but AWS up 55%

Amazon reported disappointing quarterly profit but its AWS cloud business grew sales by 55% and is now 10% of the company's revenue
October 28, 2016 28 Oct'16
Twitter cuts Vine and jobs as revenue growth slows

Twitter has announced it is to restructure with the aim of achieving profitability in 2017, but in the meantime it is axing its Vine video sharing service and around 350 jobs