News

E-commerce technology

• April 10, 2017 10 Apr'17

  Customer expectation is biggest problem for retail, says panel

  As retailers increasingly try to serve consumers across online, in-store and mobile, the main challenge they face is consumer expectation, according to a panel of experts

• April 07, 2017 07 Apr'17

  How Game used data to transform store experience and drive personalisation

  Group insight director at video games retailer explains how customer interaction data has been used to create a personalised experience in-store

• April 03, 2017 03 Apr'17

  Less than 8% of retailers respond to customer queries across all channels

  The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

• March 09, 2017 09 Mar'17

  Nordea brings social aspect to saving with fintech startup Spiff

  Nordea launches a mobile savings app from Norwegian finanical technology company Spiff

• March 07, 2017 07 Mar'17

  Retail industry steps up the fight against rising cyber threats

  UK retail body BRC publishes the first of its kind step-by-step guide on how to manage cyber security threats

• March 01, 2017 01 Mar'17

  Alibaba runs academy to find future e-commerce leaders

  Online marketplace firm Alibaba launches a global academy designed to find and train young people to join the e-commerce landscape

• February 13, 2017 13 Feb'17

  Santander introduces voice-controlled payments

  Santander has taken its voice-controlled banking initiative to the next phase, with customers now able to make payments by voice

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• February 07, 2017 07 Feb'17

  Just Eat uses startup accelerator to stay ahead in foodtech

  Online food ordering service’s head of corporate ventures explains how helping startups through its accelerator programme helps it to keep in the centre of the food technology ecosystem

• February 01, 2017 01 Feb'17

  Finnish city takes €10bn leap into digitisation

  Tampere is encouraging its people, businesses and government organisations to come together to make digital transformation work for everyone

• January 31, 2017 31 Jan'17

  Retail tech training – an opportunity to drive employee retention?

  A job in retail is often the first employment many people will have, so could technology training increase the retention of store staff?

• January 23, 2017 23 Jan'17

  Lululemon turns to digital transformation to support consumer community

  Athletic apparel retailer’s executive vice-president of digital explains how the brand has used digital transformation to support its core value of a community ecosystem

• January 19, 2017 19 Jan'17

  Southampton FC signs up to cloud-based e-commerce

  The cloud-based system by Advanced supports fan engagement and is able to handle peaks in traffic on Southampton FC’s website

• January 17, 2017 17 Jan'17

  HSBC appoints technology advisers to keep pace with IT changes

  Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board

• January 17, 2017 17 Jan'17

  Aldo uses Salesforce to drive ‘customer delight’

  Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty

• January 12, 2017 12 Jan'17

  Lloyds Bank digital banking problems an industry warning

  Lloyds Bank’s digital banking problems still unresolved after a second day

• January 11, 2017 11 Jan'17

  Tech focus helps Singapore go second in globalisation index

  Singapore is the second most globalised economy in the world and its IT infrastructure is critical to this achievement

• January 06, 2017 06 Jan'17

  Half of the younger generation still prefer a traditional checkout

  The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout

• December 30, 2016 30 Dec'16

  Top 10 financial services stories of 2016

  Here are 10 of the most popular fintech articles on Computer Weekly in 2016

• December 22, 2016 22 Dec'16

  Almost 90% of customers say social media availability affects brand loyalty

  Customers expect to be able to contact brands via social media, with nine out of 10 claiming availability of a brand through their preferred social channel has an impact on their retailer loyalty

• December 07, 2016 07 Dec'16

  The United Arab Emirates enterprise IT trends for 2017

  The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT

• December 02, 2016 02 Dec'16

  Academics link payment card vulnerability to Tesco Bank cyber heist

  UK academics uncover a vulnerability in online payment systems, which they say could have been used in the Tesco Bank cyber heist

• November 30, 2016 30 Nov'16

  Mastercard uses artificial intelligence for transaction approval

  Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security

• November 24, 2016 24 Nov'16

  How InterContinental Hotels connects with real-time marketing

  InterContinental Hotel Group’s European marketing manager, Charlie Aspey, tells Computer Weekly how the firm has deployed dynamic email marketing across all its hotel brands

• November 23, 2016 23 Nov'16

  Nationwide breaks norm and opens branch because of technology

  Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers

• November 17, 2016 17 Nov'16

  Lending platform pioneer Zopa aims to become a UK bank

  Zopa, the company that pioneered the peer-to-peer lending sector with its tech platform, looks to add more disruption to the retail banking market

• November 01, 2016 01 Nov'16

  Insurers face same legacy system battle as retail banks

  The biggest barrier to insurance companies adopting digital technology is their heavy reliance on legacy IT systems

• October 26, 2016 26 Oct'16

  John Lewis chooses three retail tech startups to receive 2016 JLab funding

  Department store retailer John Lewis selects three retail tech startups to receive their share of the £200,000 JLab funding pot

• October 25, 2016 25 Oct'16

  Australian IT spending to be near A$85bn in 2017

  Australian CIOs must plan digital platforms that can connect to customer and business networks – or risk losing customers

• October 25, 2016 25 Oct'16

  How collaboration will feature in the future of digital supermarkets

  Morrisons’ new deal with Ocado has helped the supermarket chain expand its online capabilities, but will we see more collaboration between retailers and digital service providers in the future?

• October 25, 2016 25 Oct'16

  Insurers are joining fintech party

  Insurers are held back from digital transformation by legacy systems, but insurance-focused IT startups offer them hope

• October 14, 2016 14 Oct'16

  Retail websites riddled with security holes, researchers warn

  Retailers urged to improve the security of their online stores amid a series of discoveries of cyber criminal campaigns to exploit vulnerabilities in retail websites

• October 13, 2016 13 Oct'16

  IT startups suffer from strict, out-of-date Dutch laws

  The Netherlands government needs to ensure that legislation enables disruptive technology to flourish

• October 07, 2016 07 Oct'16

  Dunkin’ data – how one firm is going donuts for data analytics

  The director of consumer technology and mobile for Dunkin’ Donuts explains how the retailer uses Splunk to manage customer satisfaction through data

• September 29, 2016 29 Sep'16

  Trust issues stifling digital economy growth, study shows

  Businesses that have products and services based on trust have a significant opportunity to future-proof their business, but those who do not risk being side-lined, a study shows

• September 26, 2016 26 Sep'16

  Emirates Islamic bank and the Muslim finance revolution

  The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change

• September 26, 2016 26 Sep'16

  Bangkok Airways takes customer service to the cloud

  Airline is the latest Southeast Asian organisation to harness cloud-based software to improve customer services, deploying the Oracle Service Cloud

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 13, 2016 13 Sep'16

  Banks and fintech firms respect each other, says HSBC boss

  The relationship between banks and fintech companies has sweetened over the past five years with mutual respect evident, says HSBC boss

• July 29, 2016 29 Jul'16

  German digital bank Fidor acquired by French banking giant

  Fidor CEO says merger with BPCE will allow challenger to continue its international expansion

• July 13, 2016 13 Jul'16

  Panera transforms digital infrastructure with Cisco

  At Cisco Live in Las Vegas, Blaine Hurst from café chain Panera explained how he transformed the company’s infrastructure based on Cisco and Apple devices

• July 11, 2016 11 Jul'16

  Case study: Odeon goes to hybrid cloud for digital transformation

  Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats

• July 11, 2016 11 Jul'16

  Outdated IT limits retail gains from customer data

  Legacy IT systems are making it more difficult for retailers to collect and use customer data to improve services

• July 05, 2016 05 Jul'16

  Virtual reality finds fans at Reading University

  Professors at Reading University see virtual reality as an increasingly important research and teaching tool in science and arts subjects

• June 30, 2016 30 Jun'16

  Five retail-based startups head for 2016 Jlab incubator

  Five of the 23 startups that pitched for a place on John Lewis’s 2016 startup programme will be spending the summer in the retailer’s Jlab accelerator

• June 15, 2016 15 Jun'16

  Salesforce gears up for e-commerce with Demandware deal

  CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it

• June 14, 2016 14 Jun'16

  Tesco Bank partners with MasterCard to develop digital payments

  Tesco’s retail bank has partnered with payment provider MasterCard to give customers more innovative digital payment methods

• June 13, 2016 13 Jun'16

  Singapore banks adopt voice biometrics for user authentication

  Banks in Singapore are rolling out biometric technology to improve customer services by speeding up the authentication process

• June 13, 2016 13 Jun'16

  Nordic CIO interview: Johnny Bröms, Swedish fast-food chain Max Burger

  The CIO of Swedish fast-food chain tells Computer Weekly how digital technology is increasing sales and supporting expansion

• May 26, 2016 26 May'16

  Nordic CIO interview: Petteri Naulapää, Stockmann

  CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel