News

Business process management (BPM)

• September 13, 2021 13 Sep'21

  RPA adoption still in its infancy in Asia-Pacific

  While there have been successful deployments of robotic process automation in mature markets, adoption of the technology is largely in its infancy across Asia-Pacific, says a regional Blue Prism executive

• August 24, 2021 24 Aug'21

  Inchcape picks Rise with SAP on Google Cloud to motor on digital

  Auto sector company Inchcape has chosen SAP’s Rise service on Google Cloud to drive forward its digital transformation programme

• August 13, 2021 13 Aug'21

  How to get API deployments right

  Application programming interfaces are not the panacea for digital transformation and could even lead to escalating costs for problems that are better addressed through integration

• August 04, 2021 04 Aug'21

  Fred IT replaces paper prescriptions with QR codes

  Fred IT’s eRX Script Exchange is now used by 21,000 doctors and 95% of Australian pharmacies, delivering more than 11 million digital prescriptions by July 2021

• July 28, 2021 28 Jul'21

  BEIS replaces Excel-based grant system with data management portal

  The Department for Business, Energy and Industrial Strategy is replacing an Excel-based system for grant applications with a data management system built by Aiimi

• July 27, 2021 27 Jul'21

  Digital manufacturing industry gets £53m government funding boost

  Money will be used to create five digital manufacturing research centres, a digital supply chain innovation hub and to fund 37 industry projects

• July 23, 2021 23 Jul'21

  SAS steps up free data skills programme for job seekers

  SAS has expanded its free data skills for jobseekers’ programme, aiming it at people who have been adversely affected by the economic fallout from the Covid-19 pandemic

• July 21, 2021 21 Jul'21

  SAP Q2 2021: revenue down 1%, 600 new S/4 Hana signups

  SAP has reported second-quarter 2021 revenue of €6.669m, down 1% on the same year-ago quarter. Cloud revenue has increased by 11% to €2.276bn, just over one-third of the total, and 250 customers claimed for new Rise with SAP package in the quarter

• July 21, 2021 21 Jul'21

  Interview: Chano Fernandez, co-CEO of Workday – a European co-helming a Californian enterprise

  Chano Fernandez, co-CEO of Workday, explains how the company’s storied and humane employee culture needs constant tending, and looks forward to a post-Covid acceleration

• July 07, 2021 07 Jul'21

  Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work

  Salesforce Service Cloud CEO Clara Shih has returned to the supplier after a period as a founder CEO and sees the future of contact centre and field service with relatively fresh eyes

• June 21, 2021 21 Jun'21

  New lab to bolster Singapore’s Industry 4.0 capabilities

  Singapore’s Agency for Science, Technology and Research teams up with local manufacturing software company to make Industry 4.0 capabilities more accessible to manufacturers

• June 03, 2021 03 Jun'21

  Sapphire 2021: Klein vaunts rebooted Ariba business network as sustainability driver

  At the virtual Sapphire 2021 conference, SAP CEO Christian Klein trumpeted the supplier’s procurement network, Ariba, as the core of a revamped global engine for promoting sustainable economic growth

• May 12, 2021 12 May'21

  Engineering firm Briggs of Burton maps global expansion with SAP’s Rise service

  Briggs of Burton, an engineering firm that makes hygienic equipment for drinks, food and pharmaceutical companies, has chosen SAP’s Rise service to guide its global expansion, initially in China

• May 07, 2021 07 May'21

  Monmouthshire County Council digitises HR with Zellis cloud

  Monmouthshire County Council is using a cloud HR system from Zellis as part of its digital transformation programme, aimed at being lean and agile

• April 22, 2021 22 Apr'21

  SAP Q1 2021: Revenue nudges up 2% year-on-year, S/4 adoption up 2.5% on prior quarter

  SAP has reported first quarter 2021 revenue of €6.35bn, up 2% on the same year-ago quarter. Cloud revenue has increased by 1% year-on-year, and S/4 adoption is up 2.5% on the previous quarter

• April 16, 2021 16 Apr'21

  SAP users identify data skills shortage as importance of analytics spikes

  Research from the SAP UK & Ireland User Group has demonstrated a data skills dearth among users and a delay in using the SAP Hana in-memory database until full S/4 Hana ERP implementations

• April 15, 2021 15 Apr'21

  Uber ordered to reinstate six drivers fired by automated process

  A default judgment handed down by Dutch court has ordered Uber to reinstate six drivers with compensation following unevidenced accusations of fraud and automated firing via algorithm

• March 30, 2021 30 Mar'21

  Executive interview: Tearing down data silos

  Alteryx’s senior vice-president for Asia-Pacific addresses some misconceptions about data analytics and what the company is doing to stake a bigger claim on the market

• March 29, 2021 29 Mar'21

  CW Innovation Awards: How DBS is transforming credit processes

  DBS Bank’s credit architecture programme has digitised and reimagined credit processes through a unified platform that has improved the productivity and efficiency of its credit teams

• March 24, 2021 24 Mar'21

  Covid-torn supply chains speed cloud adoption, says Oracle’s Miranda

  Second wave of pandemic has seen some Oracle customers speed up adoption and others attend to some enterprise software housekeeping

• March 11, 2021 11 Mar'21

  Oracle Q3, 2020-21: Revenue growth of 3% backdrop to Ellison attack on SAP

  Chairman and CTO Larry Ellison launches competitive attack on SAP as Oracle’s third-quarter results show revenue growth of 3%

• February 18, 2021 18 Feb'21

  City of Helsinki adopts MyData principles to improve digital services

  Principles on the use of personal data for the benefit of society will guide Finnish capital’s ambitious digital plans

• February 14, 2021 14 Feb'21

  Cancer Council NSW fixes data silos in integration move

  The Cancer Council in New South Wales has integrated its core systems to eliminate data silos and improve productivity

• February 04, 2021 04 Feb'21

  UiPath hires former cloud executive to head APAC business

  Former Google and AWS executive Rick Harshman will lead UiPath’s business in Asia-Pacific, where adoption of robotic process automation is growing

• January 29, 2021 29 Jan'21

  SAP full-year 2020: Revenue down 1%, cloud growth up 17%

  SAP has announced full-year 2020 revenue down 1%, but with cloud growth of 17%, as it divests Qualtrics as a subsidiary. S/4 Hana customer base up 16% to 16,000

• January 28, 2021 28 Jan'21

  SAP launches ‘Rise’ business transformation as a service

  SAP CEO Christian Klein announces business transformation as a service package, dubbed Rise

• January 13, 2021 13 Jan'21

  South Central Ambulance Service drives out of Covid data fog with Qlik

  Ambulance service’s business intelligence has come into its own during the coronavirus crisis, helping the managers behind the paramedics to deliver the service with fast data flows and joined-up datasets

• December 02, 2020 02 Dec'20

  Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020

  Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event

• October 19, 2020 19 Oct'20

  How SATS is streamlining procurement

  Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’

• August 13, 2020 13 Aug'20

  Singapore firms struggle with RPA roll-outs

  Almost three-quarters of Singapore business leaders say their organisations are facing difficulties in scaling up their implementations of robotic process automation

• July 28, 2020 28 Jul'20

  Why supply chain visibility is key to APAC retailers

  Having complete visibility over the supply chain will enable retailers to tide over the Covid-19 coronavirus pandemic and transform their businesses

• June 11, 2020 11 Jun'20

  How Informa Markets cohered customer data as it absorbed UBM merger

  Trade show organiser Informa Markets turned to Collibra software as it sought to improve data quality while making marketing communications more targeted and precise

• June 01, 2020 01 Jun'20

  Employees must be consulted on technologies monitoring the return to work

  Experts say the workforce must be ‘in the room’ and given a meaningful say about technologies introduced to monitor their return to work following the Covid-19 pandemic

• May 07, 2020 07 May'20

  SAP extends indirect licensing related programme to end of 2021

  User groups extend cautious welcome to SAP’s extension of its Digital Access Adoption Program

• March 17, 2020 17 Mar'20

  How Malaysia’s Affin Hwang is harnessing data analytics

  The Malaysian financial institution has been tapping data analytics to better profile its customers, increase sales leads and identify new customer segments

• March 04, 2020 04 Mar'20

  IT Priorities 2020: UK business applications investment in AI gathers steam

  Artificial intelligence intensifies as an investment area for UK IT buyers, while cloud delivery is coming to ERP as well as other applications

• March 02, 2020 02 Mar'20

  Volvo Group motors beyond annual performance review with Cornerstone

  Volvo Group has broken with its traditional annual performance review process in order to stoke entrepreneurialism, says Bahar Rasouli, director of global people performance

• February 19, 2020 19 Feb'20

  Dutch tech firm transforms real-life football through video game concept

  Tech company that helped the Belgian football team in the last World Cup is changing the way footballers are scouted and teams are trained

• January 20, 2020 20 Jan'20

  Russia’s VTB and Rostelecom focus on big data

  Russian financial services and telecoms enterprises to create a platform that will allow them and other organisations to utilise big data technology

• December 30, 2019 30 Dec'19

  Top 10 information management stories of 2019

  Here are Computer Weekly’s top 10 information management stories of 2019

• December 05, 2019 05 Dec'19

  London mayor Sadiq Khan opens Salesforce’s Ohana floor

  Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme

• November 21, 2019 21 Nov'19

  HSBC builds API digital platform with MuleSoft to forward open banking

  At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities

• September 10, 2019 10 Sep'19

  Brexit disrupts FCA exploration into data use in wholesale banking

  The extra work for banks due to Brexit preparations has caused a delay to FCA work on the use of data in the wholesale banking sector

• September 10, 2019 10 Sep'19

  How Zuellig Pharma is fighting fake drugs with blockchain

  The Asia-Pacific pharmaceutical giant is using a blockchain platform from SAP to help consumers identify the provenance of medicine

• August 01, 2019 01 Aug'19

  London Stock Exchange agrees to acquire Refinitiv for £22bn

  The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv

• July 30, 2019 30 Jul'19

  London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

  The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies

• July 22, 2019 22 Jul'19

  How AntWorks is addressing the pitfalls of RPA

  The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities

• July 15, 2019 15 Jul'19

  Organisations turn to AI in race against cyber attackers

  Businesses are racing to automate their defences as hackers and nation states launch increasingly sophisticated cyber attacks

• July 01, 2019 01 Jul'19

  The Great Eastern way to digital transformation

  Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out

• June 25, 2019 25 Jun'19

  Big companies face extinction unless they use IT better

  Better use of IT could add £100bn to the British economy, says a CBI report into UK big business

• June 19, 2019 19 Jun'19

  How Carsales cuts through the noise in incident response

  The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues

• April 18, 2019 18 Apr'19

  Etihad Airways automates customer and luggage journey monitoring

  National airline of United Arab Emirates, Etihad Airways, will improve passenger journeys through automated monitoring

• April 08, 2019 08 Apr'19

  How APAC firms can tame the data beast

  Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements

• March 20, 2019 20 Mar'19

  How D+1 keeps payroll woes at bay

  The Singapore-based F&B business behind the Yolé frozen yogurt chain has consolidated its payroll data into a single database powered by Unit4’s HR management system

• March 04, 2019 04 Mar'19

  Fresh data analytics tool slashes Openreach’s Ethernet delivery times

  Openreach discusses its work with analytics partner Qlik, which is giving its teams new insights into Ethernet and enterprise fibre network service delivery data, and says it has seen significant service improvements in doing so

• February 28, 2019 28 Feb'19

  APAC financial firms face roadblocks with RPA

  IDC monitored the automation projects of over 30 early adopters of RPA in financial services and found that most were unable to scale up their implementations of the technology

• November 27, 2018 27 Nov'18

  High Court trial over Horizon computer system completes witness cross-examinations

  The High Court trial in which subpostmasters are suing the Post Office has reached an important stage

• November 12, 2018 12 Nov'18

  UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%

  UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity

• October 18, 2018 18 Oct'18

  SAP Q3 2018: Cloud revenue up 39%

  SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500

• September 28, 2018 28 Sep'18

  Data analytics cuts queues and flight delays at Rome’s Fiumicino Airport

  Aeroporti di Roma’s CIO, Emiliano Sorrenti, describes how the city’s main airport is using data analytics technology to reduce delays and queue times, securing it an industry award for customer service

• September 10, 2018 10 Sep'18

  Pladis aims to get closer to consumers with S/4 Hana

  Pladis, a UK-based Turkish-owned multinational biscuit and chocolate maker, has turned to cloud-delivered SAP software to move from a product-focused to a customer-centric way of doing business

• June 21, 2018 21 Jun'18

  CDO interview: Andrei Belevtsev, Gazprom Neft

  Russian oil giant will harness the latest technologies right across its business, says chief digital officer

• June 07, 2018 07 Jun'18

  IT spending reaches 10-year high as CIOs struggle with digital technology strategy

  IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies

• May 23, 2018 23 May'18

  Singapore to adopt European e-invoicing standard

  The city-state is the first country outside Europe to embrace the Peppol e-invoicing standard to speed up business transactions and lower operating costs for SMEs

• May 02, 2018 02 May'18

  IFS 18 Atlanta: CEO Roos asserts customer focus with upgraded ERP suite

  IFS uses 2018 world conference in Atlanta to launch upgrade of its enterprise resource planning suite, shepherded by new CEO Darren Roos

• April 24, 2018 24 Apr'18

  CenturyLink takes aim at APAC market post-Level 3 merger

  The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region

• April 23, 2018 23 Apr'18

  Next generation of SCADA industrial controls will protect against cyber attack

  Oil, energy and chemical companies are rethinking how to control big manufacturing plants, replacing expensive control technology with cheaper, more secure systems, taking their cue from biology

• April 05, 2018 05 Apr'18

  The Hackett Group predicts rise of robotic process automation

  RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks

• February 22, 2018 22 Feb'18

  Hana and S/4 users more sophisticated but beset by licensing doubts

  Research sponsored by SAP consultancy Centiq finds SAP customers maturing their use of SAP Hana and S/4 Hana, but hindered by licensing concerns and dearth of skills

• February 02, 2018 02 Feb'18

  Faster data is a safer bet for risk exposure

  Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system

• January 22, 2018 22 Jan'18

  2018 UK software budgets double for AI and blockchain

  Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018

• January 21, 2018 21 Jan'18

  Cloud firm speeds customer analytics with Pure Storage arrays

  Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads

• January 12, 2018 12 Jan'18

  Telecoms industry at major tipping point

  Communications service providers should gear up for a software-driven operations model and embrace microservices and DevOps to thrive in the digital economy

• January 03, 2018 03 Jan'18

  Top IT priorities for Nordic CIOs in 2018

  Nordic CIOs tell Computer Weekly about their intentions for the year ahead

• December 19, 2017 19 Dec'17

  Australia’s Kogan.com breaks IT silos

  E-commerce company used to run separate systems across different business functions, but has implemented an SAP system to streamline operations

• December 01, 2017 01 Dec'17

  SAP and customers still in cockpit of debate about indirect licensing

  SAP and the UK & Ireland SAP user group have been thrashing out the topic of indirect licensing in 2017. Is there an amicable settlement in sight?

• November 07, 2017 07 Nov'17

  Dreamforce 2017: Benioff hails fourth industrial revolution

  Salesforce CEO bangs drum for AI-infused cloud CRM as plank in so-called “fourth industrial revolution”, with increased customisation of its software to the fore

• October 18, 2017 18 Oct'17

  How Eurosport is using real-time data to create a second-screen experience

  Broadcaster Eurosport talks about some of the digital technology advances improving the viewing experience for cycling enthusiasts

• October 16, 2017 16 Oct'17

  How technology is transforming healthcare delivery in Gulf region

  IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years

• September 08, 2017 08 Sep'17

  Hillarys Blinds unveils SUSE Linux Enterprise Server as SAP Hana OS

  Blinds manufacturer Hillarys, a long-time SAP customer and Hana advocate, has revealed the SUSE Linux Enterprise Server for SAP Applications to be the operating system underlying its stack

• August 07, 2017 07 Aug'17

  Cultural change a critical but neglected element of IoT security

  Managing how people within an enterprise deal with data is a vital element of shoring up security around the internet of things, says Vodafone

• August 02, 2017 02 Aug'17

  Fruit firm W B Chambers uses IFS suite to grow business

  W B Chambers, a Kentish fruit farm, has chosen IFS to support its business growth and to guard against the labour pool uncertainties of Brexit

• July 25, 2017 25 Jul'17

  AA Ireland turns to predictive analytics in fraud crackdown

  Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA

• July 10, 2017 10 Jul'17

  Experian admits mobile and online issues after system upgrade

  Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system

• July 10, 2017 10 Jul'17

  Dutch database design drives practical innovation

  IT often seems a mostly US industry, but other nations contribute a lot too, says Dutch database design scientist Martin Kersten, who has received the Association for Computing Machinery’s Fellow Award

• June 20, 2017 20 Jun'17

  NTT Docomo turns to SAP Hana to boost customer experience

  Japanese telco NTT Docomo rolls out in-memory database in eight months to analyse data from retail outlets and customer call centres in a bid to improve service levels

• June 16, 2017 16 Jun'17

  Greggs bakes in business change programme with SAP

  UK baker and food-to-go retailer says it has significantly advanced its business change programme with a full panoply of SAP software

• June 08, 2017 08 Jun'17

  Smart farming, IoT only way to feed growing population, says Beecham report

  A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population

• May 17, 2017 17 May'17

  Smart Dubai works with United Nations on smart cities index

  Dubai is becoming a world leader in smart city developments and international organisations want to tap its experience

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• May 11, 2017 11 May'17

  New York Philharmonic puts Toscanini archive online for worldwide audience

  The New York Philharmonic is digitally archiving millions of documents and making them available online

• May 08, 2017 08 May'17

  Unit4 adds machine learning to services-centric ERP system

  Unit4, which majors on business applications software for professional services firms and universities, adds machine learning to its product suite, as announced at a customer event in Rotterdam

• April 25, 2017 25 Apr'17

  City University London launches undergraduate data science course after postgraduate success

  Following the success of its postgraduate data science course, London university launches undergraduate programme

• April 24, 2017 24 Apr'17

  Motorola brings big data digital evidence service to UK police forces

  Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure

• March 01, 2017 01 Mar'17

  Dubai Health Authority electronic medical records to launch this year

  Dubai citizens and health organisations will soon benefit from electronic medical records

• February 27, 2017 27 Feb'17

  Sainsbury’s CDO Andy Day maps path to join customer and product data

  Sainsbury’s CDO Andy Day, who claimed the number one spot on DataIQ’s 2017 100 top data leaders list, is mapping out a data strategy to join customer and product data, in a “farm to fork” pathway

• February 22, 2017 22 Feb'17

  Corporate IT Forum aims to fill gap in discipline of SRM

  Forum to fill supplier relationship management gap opened up by growing centrality of IT to business, and transitions to cloud

• February 21, 2017 21 Feb'17

  Visa opens London technology centre

  Visa opens a space in London where it can test out technologies alongside customers and suppliers

• February 20, 2017 20 Feb'17

  Sweden uses Minecraft for urban planning

  Swedish National Land survey has put its maps on Minecraft to promote its work

• February 20, 2017 20 Feb'17

  Singapore commits over S$80 million to transform SMEs

  Funding will support digital transformation efforts and bolster cyber security and data analytics capabilities