News

Business process management (BPM)

• December 31, 2025 31 Dec'25

  Top 10 business applications stories of 2025

  There is no doubt what took centre stage in the theatre of business applications in 25: agentic AI, surpassing pre-2022 AI, and generative AI. C-level executives bang the AI drum while enterprises find value

• December 30, 2025 30 Dec'25

  Top 10 information management stories of 2025

  Artificial intelligence continued to have a big impact on information management in 2025. Also selected are case studies and interviews with data chiefs that show the enduring value of good data management

• December 02, 2025 02 Dec'25

  ASEAN enterprises moving from ‘AI-first’ to ‘AI-native’

  Organisations across Southeast Asia are reimagining business processes, going beyond the experimentation phase of AI adoption, according to AWS’s head of the region

• November 24, 2025 24 Nov'25

  Monday.com touts AI as cure for productivity slump

  At its Elevate conference in Sydney, the workflow management supplier showed off new artificial intelligence capabilities to tackle burnout, while showcasing customer wins from Tennis Australia, Ray White and Freedom

• November 19, 2025 19 Nov'25

  Workday sets out to reinvent ERP with agentic AI platform

  At Workday Rising EMEA, the HR and financial applications SaaS supplier signalled a new phase of development as an agentic AI platform provider that might disrupt traditional ERP

• November 12, 2025 12 Nov'25

  How Japanese banking giant MUFG is using AI

  Japan’s largest bank aims to transform into an AI-native company by using agentic AI, changing how it handles data, and inking key partnerships with OpenAI and Sakana AI

• November 11, 2025 11 Nov'25

  National Highways to get more out of its data through single platform

  Government-owned organisation National Highways will get more out of its data through extended working with IT service provider

• October 17, 2025 17 Oct'25

  UK Salesforce execs: Agentforce begins to stoke new business forms

  Salesforce UK CEO Zahra Bahrololoumi and CTO Paul O’Sullivan put Dreamforce 2025 discourse about agentic AI into a UK context

• October 01, 2025 01 Oct'25

  Interview: Wayne Barlow, head of terminal products, Bloomberg

  Techie turned business leader Wayne Barlow heads up the development of Bloomberg’s customer-touching terminal software

• October 01, 2025 01 Oct'25

  Why AI agent projects are stalling in production

  A Confluent technology strategist explains why multi-agent workflows become brittle monoliths and how access to real-time, streaming data is key to the success of agentic AI deployments

• September 24, 2025 24 Sep'25

  Salesforce shifts focus from AI models to agentic AI

  Rather than being preoccupied with large language models, Salesforce is now focused on building AI agents, with an eye on achieving what it calls ‘enterprise general intelligence’

• September 09, 2025 09 Sep'25

  Rimini Street CEO sounds death knell on ERP software

  Believing monolithic ERP applications will become obsolete in a decade, Seth Ravin is positioning Rimini Street to help enterprises transition to agentic ERP processes

• September 04, 2025 04 Sep'25

  Mercedes-AMG Petronas F1 team chooses SAP Cloud ERP to gain edge

  Formula 1 team Mercedes-AMG Petronas has chosen SAP Cloud ERP to help it comply with upcoming regulatory changes from the FIA

• August 29, 2025 29 Aug'25

  Home Office ‘backdoor’ seeks worldwide access to Apple iCloud users’ data, court documents confirm

  A court filing states that a government order against Apple would give it the capability to access communications and metadata of customers using the iCloud service anywhere in the world

• August 18, 2025 18 Aug'25

  Docusign moves beyond e-signatures with AI-powered contract platform

  Docusign CEO Allan Thygesen explains how the company is leveraging its brand recognition and GenAI capabilities to solve decades-old problems in how businesses create, negotiate and manage contracts

• August 15, 2025 15 Aug'25

  Zendesk CTO on the new era of customer experience

  Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this reversal is creating roles like the ‘bot manager’ and shaping the future of customer experience

• August 15, 2025 15 Aug'25

  Vodafone Greece automates deals for customers, saves 500 staff-days of work

  Vodafone Greece hired an implementation partner for a business process management project while its own staff observed and learned how to use the technology

• August 13, 2025 13 Aug'25

  SAP touts Business Suite as key to enterprise AI

  The German software giant pitched its Business Suite set of integrated applications for the AI era, along with the SAP Joule copilot as the future orchestrator of business workflows, at its customer conference in Melbourne

• August 12, 2025 12 Aug'25

  Salesforce research: CFOs zealous for agentic AI

  A Salesforce study says chief financial officers have shifted from agentic artificial intelligence caution to putting the technology front and centre of their business strategies

• July 24, 2025 24 Jul'25

  SAP Q2 2025: 9% revenue growth to €9bn, with steady pace in cloud ERP

  Amid what SAP CEO Klein has called this year’s ‘economic uncertainty’, the supplier posted 9% revenue growth for Q2 2025, with cloud revenue up 24%

• July 24, 2025 24 Jul'25

  ServiceNow tackles ‘sidecar AI’ chaos with agentic workforce strategy

  ServiceNow unveils agentic workforce strategy to orchestrate autonomous AI agents across business processes to help organisations avoid the complexity and problems with managing disconnected applications

• July 14, 2025 14 Jul'25

  Technology fuels successful FCA fight against unauthorised financial services

  The UK finance regulator is using data and technology to identify websites and apps that could cause financial harm

• July 09, 2025 09 Jul'25

  CIOs will use AI and low-code to combat SaaS sprawl

  Nintex CEO Amit Mathradas explains why the proliferation of software-as-a-service tools is unsustainable and how CIOs are reclaiming control by building their own applications using artificial intelligence and automation

• June 18, 2025 18 Jun'25

  Workday UK head Dan Pell: Managing AI agents requires system of record

  Speaking with Computer Weekly at Workday’s Elevate 2025 event in London, its UK and Ireland general manager discussed what it will mean to manage digital labour

• May 29, 2025 29 May'25

  Sapphire 2025: BASF evolves business with move to SAP S/4Hana

  Germany-based global chemical giant BASF has elected to move its SAP IT estate to S/4Hana private cloud to evolve its business in uncertain times

• May 21, 2025 21 May'25

  Sapphire 2025: SAP mints business AI flywheel with Palantir on board

  SAP CEO Christian Klein put economic and geopolitical uncertainty at the centre of the opening keynote at the supplier’s global Sapphire event in Orlando

• May 08, 2025 08 May'25

  Oracle NetSuite’s Goldberg: Autonomous AI next applications phase

  Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving

• May 07, 2025 07 May'25

  ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

  At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth

• April 21, 2025 21 Apr'25

  CW Innovation Awards: Taking the big bang approach to reporting

  A company-wide SAP revamp has transformed Bosch Global Software Technologies’ financial and HR processes, delivering granular insights and streamlined operations

• March 24, 2025 24 Mar'25

  Oracle plants agentic AI flag in business process automation

  Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation accelerant

• February 19, 2025 19 Feb'25

  European and African tech skills programme could increase economic ties

  Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities

• February 18, 2025 18 Feb'25

  EY: Industrial companies worldwide stunted in emerging technology use

  Businesses globally are spending more on emerging technologies year-on-year, but struggle to expand experimental use cases, finds EY’s sixth annual Reimagining Industry Futures study

• January 30, 2025 30 Jan'25

  ServiceNow vaunts agentic AI and announces 22% annual revenue growth

  ServiceNow has declared full-year revenue close to $11bn, representing 22% year-on-year growth, as it announces a battery of agentic AI product updates

• January 08, 2025 08 Jan'25

  Software AG shrinks with sale of Alfabet and Cumulocity

  Software AG, Germany’s number two business software company, after SAP, has announced the latest turn in its shrinkage under the umbrella of private equity group Silver Lake

• December 17, 2024 17 Dec'24

  How NCS is tackling the enterprise IT market

  The technology service provider is counting on its government experience, global expert network and cyber security capabilities to penetrate the enterprise IT market

• December 13, 2024 13 Dec'24

  Post Office scandal 2024 – part 3: Fujitsu’s 12-month fall from grace

  After years of refusing to comment, Fujitsu was unable to continue hiding from its role in the Post Office Horizon IT scandal as politicians and a public inquiry demanded answers

• November 20, 2024 20 Nov'24

  Post Office project taking control of Horizon data from Fujitsu as part of messy split

  The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship

• October 30, 2024 30 Oct'24

  How FPT Software is expanding its footprint in APAC

  Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market

• October 28, 2024 28 Oct'24

  How Manulife is empowering sales and call centre agents with AI

  Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes

• August 21, 2024 21 Aug'24

  Wells Fargo bank turns to AI to help families settle estates after a death

  Wells Fargo bank is winning customers after using business automation software and artificial intelligence to help people manage the estates of relatives following a bereavement

• July 31, 2024 31 Jul'24

  Court overturns Appian’s $2bn trade secrets award against Pegasystems

  Business process management software suppliers Pegasystems and Appian head for retrial after a judge finds flaws in trade secrets trial

• July 12, 2024 12 Jul'24

  IBM: Reimagine processes to unlock AI’s value

  Asia-Pacific organisations must reimagine processes for AI success, says IBM’s general manager for the region, Paul Burton

• June 20, 2024 20 Jun'24

  Bupa turns to data to provide personalised health services

  Private healthcare provider Bupa says a project to deploy business process automation is bringing it closer to APAC customers

• May 13, 2024 13 May'24

  How SingPost is delivering on digital transformation

  SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint

• April 25, 2024 25 Apr'24

  Executive interview: Salesforce AI head discusses dynamic flowcharts

  Business workflows can usually be mapped onto flowcharts which depict the set of actions an IT system takes, but large language models can make this dynamic, according to Jayesh Govindarajan, senior vice-president of AI at Salesforce

• April 03, 2024 03 Apr'24

  Boomi CEO anticipates rise of the AI agent economy

  Boomi CEO talks up the company’s efforts to build up an AI agent architecture, its upcoming AI capabilities set to debut next month, and its footprint in the Asia-Pacific region

• February 27, 2024 27 Feb'24

  How TeamViewer is charting its growth beyond remote connectivity

  TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories

• December 27, 2023 27 Dec'23

  Top 10 business applications stories of 2023

  Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth

• November 22, 2023 22 Nov'23

  Boomi doubles down on AI and automation

  Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney

• November 17, 2023 17 Nov'23

  Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life

  Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment