News

Business process management (BPM)

January 13, 2021 13 Jan'21
South Central Ambulance Service drives out of Covid data fog with Qlik

Ambulance service’s business intelligence has come into its own during the coronavirus crisis, helping the managers behind the paramedics to deliver the service with fast data flows and joined-up datasets
December 02, 2020 02 Dec'20
Salesforce confirms rumoured Slack acquisition on eve of Dreamforce 2020

Salesforce has announced a $27.7bn stock and cash acquisition of Slack ahead of the virtual iteration of its Dreamforce 2020 event
October 19, 2020 19 Oct'20
How SATS is streamlining procurement

Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’
August 13, 2020 13 Aug'20
Singapore firms struggle with RPA roll-outs

Almost three-quarters of Singapore business leaders say their organisations are facing difficulties in scaling up their implementations of robotic process automation

July 28, 2020 28 Jul'20
Why supply chain visibility is key to APAC retailers

Having complete visibility over the supply chain will enable retailers to tide over the Covid-19 coronavirus pandemic and transform their businesses
June 11, 2020 11 Jun'20
How Informa Markets cohered customer data as it absorbed UBM merger

Trade show organiser Informa Markets turned to Collibra software as it sought to improve data quality while making marketing communications more targeted and precise
June 01, 2020 01 Jun'20
Employees must be consulted on technologies monitoring the return to work

Experts say the workforce must be ‘in the room’ and given a meaningful say about technologies introduced to monitor their return to work following the Covid-19 pandemic
May 07, 2020 07 May'20
SAP extends indirect licensing related programme to end of 2021

User groups extend cautious welcome to SAP’s extension of its Digital Access Adoption Program
March 17, 2020 17 Mar'20
How Malaysia’s Affin Hwang is harnessing data analytics

The Malaysian financial institution has been tapping data analytics to better profile its customers, increase sales leads and identify new customer segments
March 04, 2020 04 Mar'20
IT Priorities 2020: UK business applications investment in AI gathers steam

Artificial intelligence intensifies as an investment area for UK IT buyers, while cloud delivery is coming to ERP as well as other applications

March 02, 2020 02 Mar'20
Volvo Group motors beyond annual performance review with Cornerstone

Volvo Group has broken with its traditional annual performance review process in order to stoke entrepreneurialism, says Bahar Rasouli, director of global people performance
February 19, 2020 19 Feb'20
Dutch tech firm transforms real-life football through video game concept

Tech company that helped the Belgian football team in the last World Cup is changing the way footballers are scouted and teams are trained
January 20, 2020 20 Jan'20
Russia’s VTB and Rostelecom focus on big data

Russian financial services and telecoms enterprises to create a platform that will allow them and other organisations to utilise big data technology
December 30, 2019 30 Dec'19
Top 10 information management stories of 2019

Here are Computer Weekly’s top 10 information management stories of 2019
December 05, 2019 05 Dec'19
London mayor Sadiq Khan opens Salesforce’s Ohana floor

Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme
November 21, 2019 21 Nov'19
HSBC builds API digital platform with MuleSoft to forward open banking

At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities
September 10, 2019 10 Sep'19
Brexit disrupts FCA exploration into data use in wholesale banking

The extra work for banks due to Brexit preparations has caused a delay to FCA work on the use of data in the wholesale banking sector
September 10, 2019 10 Sep'19
How Zuellig Pharma is fighting fake drugs with blockchain

The Asia-Pacific pharmaceutical giant is using a blockchain platform from SAP to help consumers identify the provenance of medicine
August 01, 2019 01 Aug'19
London Stock Exchange agrees to acquire Refinitiv for £22bn

The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv
July 30, 2019 30 Jul'19
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies
July 22, 2019 22 Jul'19
How AntWorks is addressing the pitfalls of RPA

The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities
July 15, 2019 15 Jul'19
Organisations turn to AI in race against cyber attackers

Businesses are racing to automate their defences as hackers and nation states launch increasingly sophisticated cyber attacks
July 01, 2019 01 Jul'19
The Great Eastern way to digital transformation

Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out
June 25, 2019 25 Jun'19
Big companies face extinction unless they use IT better

Better use of IT could add £100bn to the British economy, says a CBI report into UK big business
June 19, 2019 19 Jun'19
How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues
April 18, 2019 18 Apr'19
Etihad Airways automates customer and luggage journey monitoring

National airline of United Arab Emirates, Etihad Airways, will improve passenger journeys through automated monitoring
April 08, 2019 08 Apr'19
How APAC firms can tame the data beast

Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements
March 20, 2019 20 Mar'19
How D+1 keeps payroll woes at bay

The Singapore-based F&B business behind the Yolé frozen yogurt chain has consolidated its payroll data into a single database powered by Unit4’s HR management system
March 04, 2019 04 Mar'19
Fresh data analytics tool slashes Openreach’s Ethernet delivery times

Openreach discusses its work with analytics partner Qlik, which is giving its teams new insights into Ethernet and enterprise fibre network service delivery data, and says it has seen significant service improvements in doing so
February 28, 2019 28 Feb'19
APAC financial firms face roadblocks with RPA

IDC monitored the automation projects of over 30 early adopters of RPA in financial services and found that most were unable to scale up their implementations of the technology
November 27, 2018 27 Nov'18
High Court trial over Horizon computer system completes witness cross-examinations

The High Court trial in which subpostmasters are suing the Post Office has reached an important stage
November 12, 2018 12 Nov'18
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%

UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity
October 18, 2018 18 Oct'18
SAP Q3 2018: Cloud revenue up 39%

SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500
September 28, 2018 28 Sep'18
Data analytics cuts queues and flight delays at Rome’s Fiumicino Airport

Aeroporti di Roma’s CIO, Emiliano Sorrenti, describes how the city’s main airport is using data analytics technology to reduce delays and queue times, securing it an industry award for customer service
September 10, 2018 10 Sep'18
Pladis aims to get closer to consumers with S/4 Hana

Pladis, a UK-based Turkish-owned multinational biscuit and chocolate maker, has turned to cloud-delivered SAP software to move from a product-focused to a customer-centric way of doing business
June 21, 2018 21 Jun'18
CDO interview: Andrei Belevtsev, Gazprom Neft

Russian oil giant will harness the latest technologies right across its business, says chief digital officer
June 07, 2018 07 Jun'18
IT spending reaches 10-year high as CIOs struggle with digital technology strategy

IT leaders have seen their budgets and headcounts rise for the first time in 10 years, but face challenges implementing their digital strategies
May 23, 2018 23 May'18
Singapore to adopt European e-invoicing standard

The city-state is the first country outside Europe to embrace the Peppol e-invoicing standard to speed up business transactions and lower operating costs for SMEs
May 02, 2018 02 May'18
IFS 18 Atlanta: CEO Roos asserts customer focus with upgraded ERP suite

IFS uses 2018 world conference in Atlanta to launch upgrade of its enterprise resource planning suite, shepherded by new CEO Darren Roos
April 24, 2018 24 Apr'18
CenturyLink takes aim at APAC market post-Level 3 merger

The US telecoms giant is expanding its footprint in Asia through its merger with Level 3, and hopes to bring its offerings on par with that of rivals in the region
April 23, 2018 23 Apr'18
Next generation of SCADA industrial controls will protect against cyber attack

Oil, energy and chemical companies are rethinking how to control big manufacturing plants, replacing expensive control technology with cheaper, more secure systems, taking their cue from biology
April 05, 2018 05 Apr'18
The Hackett Group predicts rise of robotic process automation

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks
February 22, 2018 22 Feb'18
Hana and S/4 users more sophisticated but beset by licensing doubts

Research sponsored by SAP consultancy Centiq finds SAP customers maturing their use of SAP Hana and S/4 Hana, but hindered by licensing concerns and dearth of skills
February 02, 2018 02 Feb'18
Faster data is a safer bet for risk exposure

Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system
January 22, 2018 22 Jan'18
2018 UK software budgets double for AI and blockchain

Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018
January 21, 2018 21 Jan'18
Cloud firm speeds customer analytics with Pure Storage arrays

Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads
January 12, 2018 12 Jan'18
Telecoms industry at major tipping point

Communications service providers should gear up for a software-driven operations model and embrace microservices and DevOps to thrive in the digital economy
January 03, 2018 03 Jan'18
Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead
December 19, 2017 19 Dec'17
Australia’s Kogan.com breaks IT silos

E-commerce company used to run separate systems across different business functions, but has implemented an SAP system to streamline operations
December 01, 2017 01 Dec'17
SAP and customers still in cockpit of debate about indirect licensing

SAP and the UK & Ireland SAP user group have been thrashing out the topic of indirect licensing in 2017. Is there an amicable settlement in sight?
November 07, 2017 07 Nov'17
Dreamforce 2017: Benioff hails fourth industrial revolution

Salesforce CEO bangs drum for AI-infused cloud CRM as plank in so-called “fourth industrial revolution”, with increased customisation of its software to the fore
October 18, 2017 18 Oct'17
How Eurosport is using real-time data to create a second-screen experience

Broadcaster Eurosport talks about some of the digital technology advances improving the viewing experience for cycling enthusiasts
October 16, 2017 16 Oct'17
How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years
September 08, 2017 08 Sep'17
Hillarys Blinds unveils SUSE Linux Enterprise Server as SAP Hana OS

Blinds manufacturer Hillarys, a long-time SAP customer and Hana advocate, has revealed the SUSE Linux Enterprise Server for SAP Applications to be the operating system underlying its stack
August 07, 2017 07 Aug'17
Cultural change a critical but neglected element of IoT security

Managing how people within an enterprise deal with data is a vital element of shoring up security around the internet of things, says Vodafone
August 02, 2017 02 Aug'17
Fruit firm W B Chambers uses IFS suite to grow business

W B Chambers, a Kentish fruit farm, has chosen IFS to support its business growth and to guard against the labour pool uncertainties of Brexit
July 25, 2017 25 Jul'17
AA Ireland turns to predictive analytics in fraud crackdown

Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA
July 10, 2017 10 Jul'17
Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system
July 10, 2017 10 Jul'17
Dutch database design drives practical innovation

IT often seems a mostly US industry, but other nations contribute a lot too, says Dutch database design scientist Martin Kersten, who has received the Association for Computing Machinery’s Fellow Award
June 20, 2017 20 Jun'17
NTT Docomo turns to SAP Hana to boost customer experience

Japanese telco NTT Docomo rolls out in-memory database in eight months to analyse data from retail outlets and customer call centres in a bid to improve service levels
June 16, 2017 16 Jun'17
Greggs bakes in business change programme with SAP

UK baker and food-to-go retailer says it has significantly advanced its business change programme with a full panoply of SAP software
June 08, 2017 08 Jun'17
Smart farming, IoT only way to feed growing population, says Beecham report

A report from IoT sector analyst Beecham says the agricultural industry will need to embrace smart farming methodologies to support the growing human population
May 17, 2017 17 May'17
Smart Dubai works with United Nations on smart cities index

Dubai is becoming a world leader in smart city developments and international organisations want to tap its experience
May 16, 2017 16 May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
May 11, 2017 11 May'17
New York Philharmonic puts Toscanini archive online for worldwide audience

The New York Philharmonic is digitally archiving millions of documents and making them available online
May 08, 2017 08 May'17
Unit4 adds machine learning to services-centric ERP system

Unit4, which majors on business applications software for professional services firms and universities, adds machine learning to its product suite, as announced at a customer event in Rotterdam
April 25, 2017 25 Apr'17
City University London launches undergraduate data science course after postgraduate success

Following the success of its postgraduate data science course, London university launches undergraduate programme
April 24, 2017 24 Apr'17
Motorola brings big data digital evidence service to UK police forces

Motorola is launching a digital evidence management service to UK police forces, backed off into AWS cloud infrastructure
March 01, 2017 01 Mar'17
Dubai Health Authority electronic medical records to launch this year

Dubai citizens and health organisations will soon benefit from electronic medical records
February 27, 2017 27 Feb'17
Sainsbury’s CDO Andy Day maps path to join customer and product data

Sainsbury’s CDO Andy Day, who claimed the number one spot on DataIQ’s 2017 100 top data leaders list, is mapping out a data strategy to join customer and product data, in a “farm to fork” pathway
February 22, 2017 22 Feb'17
Corporate IT Forum aims to fill gap in discipline of SRM

Forum to fill supplier relationship management gap opened up by growing centrality of IT to business, and transitions to cloud
February 21, 2017 21 Feb'17
Visa opens London technology centre

Visa opens a space in London where it can test out technologies alongside customers and suppliers
February 20, 2017 20 Feb'17
Sweden uses Minecraft for urban planning

Swedish National Land survey has put its maps on Minecraft to promote its work
February 20, 2017 20 Feb'17
Singapore commits over S$80 million to transform SMEs

Funding will support digital transformation efforts and bolster cyber security and data analytics capabilities
February 13, 2017 13 Feb'17
Autodata turns to big data to predict vehicle failures

Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies
February 01, 2017 01 Feb'17
Manufacturers collaborate to secure process control systems

Nearly 100 companies are working together to develop open standards for process control systems that will bring prices down and improve their resilience to cyber attacks
December 21, 2016 21 Dec'16
2017 UK IT budgets show increased CRM and business automation focus

CRM has emerged as the number one UK IT spending priority for 2017, in terms of packaged business applications. Beyond packaged, the top three software initiatives were business process automation, data quality and governance
December 21, 2016 21 Dec'16
Doddle Parcels delivers for Christmas with NoSQL database

Parcel delivery company Doddle has turned to a NoSQL database to deliver on Christmas and set up more shops more quickly
December 19, 2016 19 Dec'16
Review of 2016: Top 10 CW Benelux articles

Here are the 10 most popular Benelux-focused Computer Weekly articles of 2016
December 07, 2016 07 Dec'16
The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT
December 05, 2016 05 Dec'16
Top 10 Asean enterprise IT stories of 2016

The 10 most popular Asean articles of 2016
November 18, 2016 18 Nov'16
Nestlé picks Telefónica to build IoT for coffee machines

Nestlé’s professional business services unit will incorporate internet of things technology into its coffee machines in pursuit of greater efficiency and customer satisfaction
November 07, 2016 07 Nov'16
Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications
November 02, 2016 02 Nov'16
Saudi Arabia turns to big data to boost business innovation

Big data technologies will play a key role in diversifying Saudi Arabia's economy away from a huge dependence on oil revenues.
October 25, 2016 25 Oct'16
Virgin Atlantic finds community benefit with Salesforce

Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software
October 20, 2016 20 Oct'16
Diageo opts for additional services centre in Bangalore

Drinks maker Diageo is increasing its footprint in India with a new business services centre in the city of Bangalore.
September 07, 2016 07 Sep'16
SAP Hana implementation pattern research yields contradictory results

Research into the user adoption of SAP’s Hana database platform and its S/4 Hana ERP system presents a confusing pattern. Storming ahead or running aground?
July 26, 2016 26 Jul'16
Tel Aviv Stock Exchange centralises functions with ERP

The Tel Aviv Stock Exchange has installed first ever ERP system. CIO Eldad Hershtig explains his strategic choices and implementation path
July 08, 2016 08 Jul'16
New Jersey turns to technology to keep offenders out of jail

New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard
June 15, 2016 15 Jun'16
Gaps remain in the digital and data-driven strategies of Asean firms

The majority of Asean business leaders acknowledge they lack a complete digital strategy, despite most believing it is important to have an agile, data-driven business
May 31, 2016 31 May'16
Natural Resources Wales adopts Unit4 ERP in digital transformation drive

The Welsh government’s environmental protection body is using Unit4 enterprise resource planning, from Trustmarque, as part of a digital transformation programme
May 25, 2016 25 May'16
How The Hague solved its bike parking problem with a mobile app

City authorities in The Hague are cleaning the streets of wrecked and abandoned bicycles with the help of Kony’s mobile app platform
May 19, 2016 19 May'16
ING Turkey uses digital technology to improve services and grow customer base

Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices
May 13, 2016 13 May'16
European IT buyers prioritise BI and data management over ERP and CRM

Data warehousing and business intelligence top dogs in the UK, finds 2016 TechTarget IT spending priorities survey
May 09, 2016 09 May'16
SAP users lack clarity on cloud portfolio

The UK and Ireland SAP user group has found a majority of members to be using the supplier’s cloud portfolio, but many are unconvinced by its business value
May 05, 2016 05 May'16
Consumers would buy banking and insurance from Google, Amazon or Facebook

Consumers in Europe increasingly consider companies such as Facebook and Google as potential financial services providers
April 25, 2016 25 Apr'16
Middle East CIOs face numerous data challenges as the regional market matures

Enterprise IT experts reveal to Computer Weekly the issues local technology leaders face when trying to use, back up and protect their valuable data
April 22, 2016 22 Apr'16
France takes the lead in the global open data race

The appointment of a chief data officer (CDO) has already seen the nation create five different types of economic and social value
April 06, 2016 06 Apr'16
Large global companies still manage supply chain with phone, fax and email

Digital supply chain management is still five years off for almost half of the west’s global firms
April 04, 2016 04 Apr'16
EY invests heavily in Singapore IT expertise

New centres of excellence will offer business transformation strategy, cyber security, analytics and manufacturing capabilities across the Asia-Pacific region