News

Business process management (BPM)

• June 18, 2025 18 Jun'25

  Workday UK head Dan Pell: Managing AI agents requires system of record

  Speaking with Computer Weekly at Workday’s Elevate 2025 event in London, its UK and Ireland general manager discussed what it will mean to manage digital labour

• May 29, 2025 29 May'25

  Sapphire 2025: BASF evolves business with move to SAP S/4Hana

  Germany-based global chemical giant BASF has elected to move its SAP IT estate to S/4Hana private cloud to evolve its business in uncertain times

• May 21, 2025 21 May'25

  Sapphire 2025: SAP mints business AI flywheel with Palantir on board

  SAP CEO Christian Klein put economic and geopolitical uncertainty at the centre of the opening keynote at the supplier’s global Sapphire event in Orlando

• May 08, 2025 08 May'25

  Oracle NetSuite’s Goldberg: Autonomous AI next applications phase

  Speaking with Computer Weekly at SuiteConnect 2025 in London, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence in ERP is evolving

• May 07, 2025 07 May'25

  ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

  At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for its Now platform and targeted CRM as prime field for growth

• April 21, 2025 21 Apr'25

  CW Innovation Awards: Taking the big bang approach to reporting

  A company-wide SAP revamp has transformed Bosch Global Software Technologies’ financial and HR processes, delivering granular insights and streamlined operations

• March 24, 2025 24 Mar'25

  Oracle plants agentic AI flag in business process automation

  Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation accelerant

• February 19, 2025 19 Feb'25

  European and African tech skills programme could increase economic ties

  Africa is a continent on the up, and if Europe wants to form lucrative relationships with its nations, it must have something to trade. IT skills and knowledge exchanges unlock opportunities

• February 18, 2025 18 Feb'25

  EY: Industrial companies worldwide stunted in emerging technology use

  Businesses globally are spending more on emerging technologies year-on-year, but struggle to expand experimental use cases, finds EY’s sixth annual Reimagining Industry Futures study

• January 30, 2025 30 Jan'25

  ServiceNow vaunts agentic AI and announces 22% annual revenue growth

  ServiceNow has declared full-year revenue close to $11bn, representing 22% year-on-year growth, as it announces a battery of agentic AI product updates

• January 08, 2025 08 Jan'25

  Software AG shrinks with sale of Alfabet and Cumulocity

  Software AG, Germany’s number two business software company, after SAP, has announced the latest turn in its shrinkage under the umbrella of private equity group Silver Lake

• December 17, 2024 17 Dec'24

  How NCS is tackling the enterprise IT market

  The technology service provider is counting on its government experience, global expert network and cyber security capabilities to penetrate the enterprise IT market

• December 13, 2024 13 Dec'24

  Post Office scandal 2024 – part 3: Fujitsu’s 12-month fall from grace

  After years of refusing to comment, Fujitsu was unable to continue hiding from its role in the Post Office Horizon IT scandal as politicians and a public inquiry demanded answers

• November 20, 2024 20 Nov'24

  Post Office project taking control of Horizon data from Fujitsu as part of messy split

  The Post Office will no longer rely on Fujitsu for Horizon data past and present once cloud migration project is complete, in a major uncoupling of the 30-year relationship

• October 30, 2024 30 Oct'24

  How FPT Software is expanding its footprint in APAC

  Vietnamese IT giant is experiencing rapid growth in the region, driven by its diverse workforce, focus on key technologies and ability to navigate a highly competitive IT services market

• October 28, 2024 28 Oct'24

  How Manulife is empowering sales and call centre agents with AI

  Canadian insurance giant is leveraging generative AI to personalise customer experiences, transform contact centre workflows and automate underwriting processes

• August 21, 2024 21 Aug'24

  Wells Fargo bank turns to AI to help families settle estates after a death

  Wells Fargo bank is winning customers after using business automation software and artificial intelligence to help people manage the estates of relatives following a bereavement

• July 31, 2024 31 Jul'24

  Court overturns Appian’s $2bn trade secrets award against Pegasystems

  Business process management software suppliers Pegasystems and Appian head for retrial after a judge finds flaws in trade secrets trial

• July 12, 2024 12 Jul'24

  IBM: Reimagine processes to unlock AI’s value

  Asia-Pacific organisations must reimagine processes for AI success, says IBM’s general manager for the region, Paul Burton

• June 20, 2024 20 Jun'24

  Bupa turns to data to provide personalised health services

  Private healthcare provider Bupa says a project to deploy business process automation is bringing it closer to APAC customers

• May 13, 2024 13 May'24

  How SingPost is delivering on digital transformation

  SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint

• April 25, 2024 25 Apr'24

  Executive interview: Salesforce AI head discusses dynamic flowcharts

  Business workflows can usually be mapped onto flowcharts which depict the set of actions an IT system takes, but large language models can make this dynamic, according to Jayesh Govindarajan, senior vice-president of AI at Salesforce

• April 03, 2024 03 Apr'24

  Boomi CEO anticipates rise of the AI agent economy

  Boomi CEO talks up the company’s efforts to build up an AI agent architecture, its upcoming AI capabilities set to debut next month, and its footprint in the Asia-Pacific region

• February 27, 2024 27 Feb'24

  How TeamViewer is charting its growth beyond remote connectivity

  TeamViewer CEO Oliver Steil outlines the company’s efforts to build on its remote connectivity and control capabilities to support emerging use cases such as smart factories

• December 27, 2023 27 Dec'23

  Top 10 business applications stories of 2023

  Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth

• November 22, 2023 22 Nov'23

  Boomi doubles down on AI and automation

  Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney

• November 17, 2023 17 Nov'23

  Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life

  Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment

• November 16, 2023 16 Nov'23

  SAP sustainability study reveals UK businesses lack funding

  An annual sustainability study by SAP reveals UK businesses are on the right track, but still face barriers in the long run

• October 30, 2023 30 Oct'23

  Devon County digitises with Unit4 ERP

  Unit4 and Embridge Consulting have paired up to help Devon County Council digitise its organisation, data and services

• October 23, 2023 23 Oct'23

  CTO interview: Pegasystems’ Don Schuerman on using AI to set business goals

  Generative AI is on the cusp of allowing companies to automate business processes to meet business goals

• October 18, 2023 18 Oct'23

  SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI

  Oracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas

• October 16, 2023 16 Oct'23

  Oracle’s Steve Miranda: Customers nearing inflection point with Fusion

  In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real

• October 04, 2023 04 Oct'23

  UK emphasises EU split by kicking digital trade scheme into long grass

  Former Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech

• September 20, 2023 20 Sep'23

  Oracle CloudWorld 2023: Ellison heralds dawn of generative AI era

  Oracle’s founder and chief technology officer, Larry Ellison, lends his heft to the generative AI vogue

• September 13, 2023 13 Sep'23

  How DocuSign is extending its capabilities beyond e-signatures

  DocuSign is harnessing large language models to help individuals make sense of agreements and employing AI-based biometrics to verify the identity of signers, as part of its broader efforts to expand its capabilities beyond electronic signatures

• July 28, 2023 28 Jul'23

  ServiceNow Q2 2023: 23% year-on-year growth with GenAI to fore

  ServiceNow has announced second-quarter 2023 revenue of $2.15bn, up 23% on the same quarter in 2022. The digital workflows automation supplier stressed GenAI developments and partnerships

• June 20, 2023 20 Jun'23

  ServiceNow’s Bill McDermott: a ‘work in progress’

  Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change

• June 16, 2023 16 Jun'23

  Citi US Personal Banking turns to AI to ‘delight’ customers with personalised services

  Citigroup’s US Personal Banking business has created a repository of customer data and is rolling out a decision engine to provide customers with personalised services

• May 17, 2023 17 May'23

  Knowledge 2023: Ready for the exponential enterprise, says McDermott

  ServiceNow CEO Bill McDermott called for IT and ‘the business’ to finally come together in what he called the ‘exponential enterprise’ at the supplier’s Knowledge 2023 conference in Las Vegas

• May 12, 2023 12 May'23

  IT Priorities 2023: Business automation intensifies as data governance returns

  Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey

• May 05, 2023 05 May'23

  Employee perception may be key to success of UAE’s big data initiative

  Study shows the impact employee perception can have on big data projects in the United Arab Emirates

• April 05, 2023 05 Apr'23

  The Folio Society turns over new leaf with NetSuite

  Well known for its illustrated, hardback editions of books, The Folio Society has brought its finance systems up to date, in part to aid international growth, with Oracle NetSuite

• February 21, 2023 21 Feb'23

  UK finance firms short of data skills

  Financial services companies in the UK lack the data skills they will need to succeed in an increasingly digital world

• January 27, 2023 27 Jan'23

  SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure

  SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff

• January 10, 2023 10 Jan'23

  Belfast Harbour sails out with Oracle cloud applications

  Belfast Harbour spies a more efficient and flexible future on the horizon as it sets sail with Oracle Fusion Cloud ERP

• January 04, 2023 04 Jan'23

  St Helens Council plumps for Unit4 ERP to forward automation plans

  St Helens Borough Council has replaced an in-house system with Unit4 and Proactis enterprise applications technologies to advance its digital transformation plans

• December 30, 2022 30 Dec'22

  Top 10 information management stories of 2022

  Data for good is a theme of the information management stories of 2022 selected here. From tracking space junk, through medical kits for Ukraine, to professionalising data science to benefit society

• December 30, 2022 30 Dec'22

  Top 10 Computer Weekly Downtime Upload podcasts of 2022

  The team began with a sombre episode about Ukraine and went on to tackle the more familiar topics of diversity, datacentre sustainability and data. New for 22: Cliff Saran’s interviews with IT thought leaders

• November 15, 2022 15 Nov'22

  SAP Build launched at TechEd to appeal to business user developers

  SAP is launching a low-code platform, SAP Build, aimed squarely at line of business users, at its TechEd conference in Las Vegas. Build is part of the supplier’s Business Technology Platform

• October 24, 2022 24 Oct'22

  Digital Transformation Week Amsterdam: The growing divide between the haves and have-nots

  The most successful companies carefully manage how data is taken in and processed – and they use tools to ensure they squeeze the most they can out of every bit of information