The Big Question is an initiative between Computer Weekly and recruitment consultancy PSD. Each week we put the Big Question to top IT professionals to get their take on a current talking point.
IT professionals remain doubtful about the security of online payments, despite moves over the past year by banks and e-commerce operations to bolster their web defences. Nearly three-quarters of respondents to this week’s Big Question poll said they lacked confidence in online payment security.
Paula Wheeler of NTL said, “I think firms should be looking to introduce more advanced authentication processes to bring down fraud.”
IT development manager Bernard Klimble said, “I do not think security for online payments is adequate yet. Banks and credit card firms are still having problems with chip and Pin even though it is supposed to be very secure.
"If a hacker can break the CIA or FBI’s online secure sites – which happened recently – I don’t see hackers having a problem with online payment systems.”
This was echoed by another IT manager, who said, “It is not as secure as it should or could be. There are methods of corrupting the system that have been in the press a lot recently. I definitely agree that more money and time should be invested in ensuring all data is secure, which will ultimately increase customer loyalty.”
However, Ben Hibbert, a security consultant at Allmi-Care, said, “There could always be more done but instances of IT security breaches for payment transactions are minimal. The danger is in people’s own tendency to give confidential details out on insecure systems.”
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