Dell introduces remote support tool to the UK

Dell has introduced an online support tool that allows a Dell technician to take over a user's machine remotely to solve technical problems.

Dell has introduced an online support tool that allows a Dell technician to take over a user's machine remotely to solve technical problems.

The Dellconnect tool can be employed, with the user's permission, during a technical support call. It will enable Dell's service and support agents to quickly correct many problems that affect the performance of PCs, such as incorrect settings and absent software drivers for printers and other peripherals.

With the wide availability of broadband, it will be possible to support remote workers and home users without the need for expensive site visits, said Dell.

The service will be controlled by one-off security codes for the technicians that will expire after short periods.

Dellconnect is already widely used among Dell users in the US, with the company saying 95% of customers there think it makes problem solving easier.

In March, BT launched a similar service, which gives users a single point of contact for a team of advisers with remote access to support PCs, networks and applications.




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