Council repair team save £600,000 with mobile deployment

Chesterfield council has improved the productivity of its housing repair staff by 13% and saved £600,000 by introducing mobile working.

Chesterfield council has improved the productivity of its housing repair staff by 13% and saved £600,000 by introducing mobile working.

The council’s building services division began the roll-out of a mobile access system from Pervasic two years ago, in a move aimed at improving service delivery and meeting Gershon efficiency targets.

The division maintains a housing stock of 10,000 properties, handling 50,000 repair jobs a year, including 6,000 out of hours emergency calls. But it had been reliant on a paper-based system that required engineers to drive to a depot, wait for job sheets, queue for job allocations and manually fill in time sheets.

The new system allows staff to connect wirelessly with the division’s systems, with real time scheduling of appointments.

Mark Tune, the mechanical, electrical and ICT manager for Chesterfield’s housing services said: “Pervasic helped us design and deploy a system linking our operatives to back office applications using hand held PDA devices.

“Since deploying the system, we are able to have the same number of people do more jobs within the same budget. By boosting productivity, we’ve seen a 13% increase per working day per engineer.”

Customer satisfaction levels had reached an all-time high of 91%, with residents able to request increasingly specific appointment times, he added.

 

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