Salesforce.com tackles further outages

Salesforce.com is to introduce new load-balancing technology to its hosted on-demand customer relationship management system, after experiencing the third outage since December late last week.

Salesforce.com is to introduce new load-balancing technology to its hosted on-demand customer relationship management system, after experiencing the third outage since December late last week.

The company is to also establish a website to give its customers more information about outages, after angry customers set up their own website to complain about customer service at the company following previous outages.

The company admits it suffered an 80 minute outage last Thursday. This followed the outage which left some customers without a service for the best part of a day in January.

Salesforce.com is now planning to introduce its Mirrorforce load-balancing system, which is made up of three separate data centres that will have fail-over capabilities to help prevent further outages.

The Mirrorforce system is expected to go live some time during the current quarter. The new customer service website to be soon established will be called Trust.Salesforce.com.

SAP recently launched its own hosted CRM system to rival Salesforce.com’s offering.

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