CA has extended its Unicenter systems management software with Service Availability, a tool designed to improve service, minimise downtime and reduce the cost of IT operations.
Built on the company's Enterprise IT Management product, CA Service Availability provides a way to unify and simplify the detection, analysis and resolution of problems across systems, networks, applications, databases, security, and storage, CA said.
It can be integrated with third-party products using standards such as SNMP, XML and Soap along with CA's proprietary programming interface.
CA Service Availability supports virtualised, clustered and grid environments, allowing on-demand resource allocation across Linux, Unix and Windows platforms.
It also maintains an up-to-date catalogue of IT assets using a management database to provide control and security.
The product will deliver embedded self-management capabilities, which can be used to automate trouble ticket processing with Unicenter Service Desk and helpdesks from third parties. It also has a policy-based notification facility, which automates notification, sending alerts via instant messaging, pager, text, phone, e-mail or wireless device.
Another component is the management database, which is designed to associate assets with the business services they support. CA said this would enable the correlation of different events to determine business impact.