Magazine and newspaper distributor WHSmith News has completed a comprehensive £3.5m systems upgrade to cope with rapid changes in patterns of retail distribution and demand.
The overhaul, which was managed by consultancy Capgemini, has introduced new core business systems, with hardware and software from IBM, EMC and SAP. New systems are expected to be operational this month.
WHSmith News will also now offer specialised IT services to supply chain partners, including publishers and retailers, on an application service provider basis.
Richard Webb, IS director at WHSmith News, said: “Our new systems will give us the agility to support whatever innovations our management team decides to make in any part of our business.
“They will also enable us to accommodate any amount of external change in our markets and environment, and to further strengthen our policy of constantly improving the quality of service and value for money that we offer our customers.”
Following the year-long upgrade process, Capgemini will support the new systems on an outsourcing contract that has been renewed until 2010 and extended to include management of third-party IT suppliers.